Zaryab Razi

Customer Service Representative at Nature's Fare Markets
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Contact Information
Location
Kamloops, British Columbia, Canada, CA

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Experience

    • Canada
    • Retail
    • 1 - 100 Employee
    • Customer Service Representative
      • Feb 2023 - Present

      Kamloops, British Columbia, Canada

    • Singapore
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Lead - Onsite & System Integrations
      • Oct 2022 - Nov 2023

      Sindh, Pakistan

    • Assistant Manager
      • Aug 2021 - Oct 2022

      Karāchi, Sindh, Pakistan • Rationalizing the assortment and optimizing the overall capacity utilization of the store • Identifying the assortment gaps through market analysis & incubating the relevant assortment • Managing an in-house Content team to enhance the customer touchpoints & visibility of the suppliers • Onboarding Telecommunication partners into the eco-system & exploring the feasibility of the providing customers with top-up facility • Designing an incubation to retirement strategy for the… Show more • Rationalizing the assortment and optimizing the overall capacity utilization of the store • Identifying the assortment gaps through market analysis & incubating the relevant assortment • Managing an in-house Content team to enhance the customer touchpoints & visibility of the suppliers • Onboarding Telecommunication partners into the eco-system & exploring the feasibility of the providing customers with top-up facility • Designing an incubation to retirement strategy for the products for the FMCG partners • Developing international relationships within the organization to raise bugs in accordance to the issues faced during the operational tasks and get them resolved upon building a business case • Designing a marketing plan to cater the relative target audience for every campaign within the grocery vertical • Ideating the process flows for business operations to execute successful business models of Corporate pantry, HoReCa channel distribution & franchise

    • Onsite and System Integration Specialist
      • Jan 2021 - Jul 2021

      Karāchi, Sindh, Pakistan - Designed the incubation strategy for pandamart to maximize the profitability and deliver the best assortment - Analysed competitive marketplace and industry trends to accordingly develop business strategies for revenue generation - Established pricing strategies and guidelines for the model - Managed marketing collaterals, advertising materials, marketing campaigns, and other promotional activities - Lead the project of Assortment Rationalization with engaging the best efficacy… Show more - Designed the incubation strategy for pandamart to maximize the profitability and deliver the best assortment - Analysed competitive marketplace and industry trends to accordingly develop business strategies for revenue generation - Established pricing strategies and guidelines for the model - Managed marketing collaterals, advertising materials, marketing campaigns, and other promotional activities - Lead the project of Assortment Rationalization with engaging the best efficacy ratio for the products in the universe

    • Commercial Associate
      • Aug 2020 - Jan 2021

      Karāchi, Sindh, Pakistan - Develop new business inbound leads such as Engro, P&G, Unilever and much more and convert them into new transacting merchants. - Business planning and reporting (monthly forecast, weekly commit, pipeline development) - Developed and maintain relationships with new and existing clients to give a crisp and clear visibility on the app. - Trained a team in developing and executing on all in-app marketing activities.

    • Pakistan
    • Food and Beverage Manufacturing
    • 400 - 500 Employee
    • Marketing Trainee
      • Jun 2020 - Aug 2020

      Karachi, Sindh, Pakistan - Participated in ideation of campaign related to the brand. - Worked on making customer experience better. - Detailed competition analysis for the marketing activities. - Designed a marketing ideas to promote the crisp and snacks recently introduced by Dalda Foods LTD

    • Pakistan
    • Banking
    • 700 & Above Employee
    • Marketing Intern
      • Jul 2019 - Sep 2019

      Karachi, Sindh, Pakistan - Handling the branding requirements of the branches all over Pakistan, - Brand management and vendor alignment - Negotiation and rates finalisation for procurement

    • Pakistan
    • Banking
    • 700 & Above Employee
    • Corporate Intern
      • Jun 2018 - Jul 2018

      Karāchi, Sindh, Pakistan - Corporate Meetings and management of Corporate clients while maintaining the excel sheets and presentation of the new products launched by UBL - Managed the Greener Pakistan strategy through the phases of ideas generation, process formulization, execution and successful acquisition of sponsorship and funding

Education

  • Thompson Rivers University
    Postgraduate Degree, Marketing
    2023 - 2024
  • Institute of Business Management
    Master of Business Administration - MBA, Marketing
    2020 - 2022
  • Institute of Business Management
    Bachelor of Business Administration - BBA, Marketing
    2016 - 2020
  • The City School
    A-Levels, Business/Commerce, General
    2013 - 2015
  • Arab Unity School
    O level, Business/Commerce, General
    2009 - 2012

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