Experience

LoadStop

• United States
• Software Development
• 1 - 100 Employee

• Senior Integrations Specialist

  • Jan 2022 - Present

  Orchestrated seamless integration of diverse platforms, elevating product functionality and user experience. Proactively conducted routine check-ins, fine-tuning integration processes for optimal functionality and user engagement. Diligently monitored project progress, swiftly escalating intricate technical issues to the development team for prompt resolution. Collaborated seamlessly with internal and external stakeholders, ensuring smooth project transitions and fostering collaborative success. Developed and executed comprehensive customer training programs, empowering users for self-sufficiency and significantly reducing support requests. Delivered exceptional technical support, swiftly resolving integration queries and bolstering client satisfaction. Show less



Apax Systems Inc.

• United States
• IT Services and IT Consulting

• Integration Specialist

  • Oct 2021 - Jan 2022

  Developed and maintained meticulous documentation, including integration protocols, troubleshooting guides, and best practices, contributing to knowledge sharing and streamlined issue resolution. Actively engaged in customer meetings and testing, fostering clear communication, gathering requirements, and fine-tuning solutions to align with client needs. Meticulously analyzed integration logs and data, utilizing data-driven insights to identify root causes and implement effective solutions. Collaborated seamlessly with Level 1 support and development teams, fostering a cohesive environment for efficient issue escalation and resolution. Demonstrated a commitment to continuous learning by staying abreast of the latest integration technologies and best practices, ensuring solutions remained cutting-edge and effective. Show less



Brainiax IT Solutions

• United States
• Marketing Services

• Integration Support Specialist

  • Dec 2020 - Aug 2021

  Provided expert technical support, ensuring swift resolution of integration issues and enhancing client satisfaction. Collaborated with development teams to rigorously test and verify integration workflows. Conducted informative customer training sessions for integration self-sufficiency. Collaborate with cross-functional teams to address complex challenges. Maintained comprehensive documentation for transparent communication and issue tracking. Provided expert technical support, ensuring swift resolution of integration issues and enhancing client satisfaction. Collaborated with development teams to rigorously test and verify integration workflows. Conducted informative customer training sessions for integration self-sufficiency. Collaborate with cross-functional teams to address complex challenges. Maintained comprehensive documentation for transparent communication and issue tracking.