Experience

Deens Education Trust

• United States
• Education Administration Programs
• 1 - 100 Employee

• Faculty Member

  • May 2019 - Present



Vagdevi Vilas Institutions

• India
• Education Administration Programs
• 1 - 100 Employee

• Faculty Member

  • May 2013 - Apr 2019



Misys

• United Kingdom
• Financial Services
• 700 & Above Employee

• Summit Support Consultant

  • Dec 2010 - Aug 2012



CBAY SYSTEMS

• Medical Transcriptionist

  • Jan 2008 - May 2010

• Medical Transcriptionist

  • Jan 2008 - May 2010



HCL Technologies BPO Services Limited

• Senior Technical Support Officer

  • Jun 2004 - Nov 2005

  Providing technical support to SBC Yahoo customers at highest level after tier 1 & tier 2 to resolve the problem. Responsible for many fixes including connectivity issues, email client issues as well as SBC Yahoo’s mail system. Handling online trouble shooting and installation of modem and routers etc.Contacting customers to resolve issues as well as taking inbound calls, and using email as support.Using test machines to emulate customer issues in order to provide solutions, as well as online research.Providing online support to the clients for their technical queries.Troubleshooting and diagnosis of hardware issues. Maintain low AHT with high Customer satisfaction.Providing voice based Technical support for customers while trouble shooting network related problems at client location.Coordinating with vendor for replacement of fault spares, keeping track of AMC and Warranty Details of the IT assets. Delivering quality work with low AHT. Installing various software’s depending on the client specification Show less

• Senior Technical Support Officer

  • Jun 2004 - Nov 2005

  Providing technical support to SBC Yahoo customers at highest level after tier 1 tier and 2 to resolve the problem. Responsible for many fixes including connectivity issues, email client issues as well as SBC Yahoo’s mail system. Handling online trouble shooting and installation of modem and routers etc.Contacting customers to resolve issues as well as taking inbound calls, and using email as support.Using test machines to emulate customer issues in order to provide solutions, as well as online research.Providing online support to the clients for their technical queries.Troubleshooting and diagnosis of hardware issues. Maintain low AHT with high Customer satisfaction.Providing voice based Technical support for customers while trouble shooting network related problems at client location.Coordinating with vendor for replacement of fault spares, keeping track of AMC and Warranty Details of the IT assets. Delivering quality work with low AHT. Installing various software’s depending on the client specification Show less



Strategic Insight | ISS Market Intelligence

• Financial Services
• 1 - 100 Employee

• Career Consultant

  • Jun 2001 - Jul 2003

  Developing and maintaining branch targets. Maintaining of Branch Accounts (Petty Cash).Handling customer queries and acquiring clients with the coordination of the tele marketing team.Preparing weekly, monthly, and yearly marketing reports. Preparing minutes of the meeting.

• Career Consultant

  • Jun 2001 - Jul 2003

  Developing and maintaining branch targets. Maintaining of Branch Accounts (Petty Cash).Handling customer queries and acquiring clients with the coordination of the tele marketing team.Preparing weekly, monthly, and yearly marketing reports. Preparing minutes of the meeting.