Experience

BOB Financial Solutions Limited

• India
• Financial Services
• 300 - 400 Employee

• Collections Manager -Call Centre

  • Apr 2019 - Present

  Mumbai Heading Tele calling team for Pre NPA buckets. Managing Team functions viz. planning, & performance management (including performance/quality evaluation) for all Members in the team. Efficiently managing bucket 0-1-2-3 and controlling roll forwards. Continuously reviewing portfolio and report potential delinquent accounts. Ensuring 100% process adherence . Vendor Management



Bennett Coleman & Co. Ltd. (The Times of India)

• India
• Newspaper Publishing
• 700 & Above Employee

• Manager - Call Centre Operations, BCCL - TPL

  • Jun 2016 - Present

  Mumbai Area, India Managing the Call Center daily operations for SALES & LEAD GENERATION process to augment overall enrollment process.Managing multiple stake holders across PAN INDIA to deliver on cross functional management requirements.• Have strong understanding of BPO process (Dialer management, CRM & integration of Dialer & CRM) & technology that allows the business to harness the relevant insights by deploying relevant technology platforms.



Quikr

• India
• Technology, Information and Internet
• 700 & Above Employee

• Assistant Manager

  • Mar 2013 - Apr 2016

  Mumbai, Maharashtra, India Managing Lead Generation For Card/Education and Service Category. End to End Dialer management. Handling Customers Escalation matrix.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • 2006 - 2012

  Malad • A dynamic professional with 5 years & 8 months experience in the areas of Operations, Process Transition, Client Servicing, Quality Assurance & Team Management across diverse industry verticals. • Proficient in managing & leading teams for running successful process operations & expertise in monitoring quality compliance and Auditing. • Generating and analyzing audit reports and compiling reports as per managerial requirements.

• Assistant Manager

  • 2006 - 2012

  Malad • Achieving flow rate targets for West & North regions and monitor the delinquent portfolio in each city in the region. • Provide assistance to premier & Corporate customers. • Solving process related queries for the team members • Leading, mentoring, coaching, monitoring; training/development for team members to ensure efficiency in process operations & meeting of individual & group targets. • Creating & sustaining a dynamic environment that fosters development opportunities &… Show more • Achieving flow rate targets for West & North regions and monitor the delinquent portfolio in each city in the region. • Provide assistance to premier & Corporate customers. • Solving process related queries for the team members • Leading, mentoring, coaching, monitoring; training/development for team members to ensure efficiency in process operations & meeting of individual & group targets. • Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst Team members.