Experience

GulfWings Travel Agency
• General Manager

  • Dec 2015 - Present


Olive Group

• Advertising Services

• Group Travel Manager

  • Dec 2009 - Nov 2015

  • Managed company’s strategic approach to travel (travel policy), the negotiations with all vendors, day-today operation of the corporate travel program, traveler safety & security, credit-card management and T&E data management. Addressed security needs and corporate social responsibility. • Project Management with a focus on Team Leadership on Travel Management System (TMS) implementation in Olive Group. • Managed the entire deployment travel for Contractors/Sub Contractors and Permanent Employees, worth of 20 million per year by providing the right services and assistance to travelers/travel bookers and optimize transaction processing. • Ensured all travel requests and reservations are in line with company travel procedures, and are met within the constraints of the company travel budget. Integrate meetings and events in the travel program to control and optimize the related spend. • Created & implement a travel business plan that will generate an annual cost-saving of 5-10 % year-on-year by maintaining and analyzing the Travel Report on monthly basis. • Network with principle airlines represented by the company and negotiate the best possible deals on both Airlines, Hotels and other preferential carriers to bring in maximum advantage for the company. • Cost effective travel practices like cost comparisons, refund values, cancellation rules etc. were always intimated to the travelers for effective utilization and continue to drive air and ground transportation savings through efficient utilization and deployment of resources and through effective working practices and policies. • Evaluate and report Travel spend performance to the Management team, taking corrective actions if necessary to ensure actual spend in line with the projected expense of Travel. • Developed MIS report and presented to the Management team on monthly basis • Additional experience includes, Event Marketing Associate, Corporate Events. Show less



DNATA - Emirates Group

• Team Leader/Corporate Sales Supervisor

  • Jun 2004 - Nov 2009

  Excellent working and technical knowledge in major GDS like Amadeus, Galileo and Sabre. • Corporate Travel Supervisor/Team Leader: DNATA -Mckinsey & Company Implant Dubai. (From Nov’ 08 – Dec 2009) o Met regularly with the team members to monitor and evaluate on customer service, discuss policy issues and recommend service improvements and training provided to the team. • Reservation and Sales Supervisor: DNATA – HRG- OLIVE IMPLANT (From 1st of June 2005 – 31 Oct 2008) o Independently set up the implant office and managed client expectations by ensuring the delivery of the highest quality service. • Business Travel Consultant: DNATA-BTI in Jumeirah Beach Implant (From 01 Jun 2004 - 31st May 2005) o Assisted the team members to achieve company goals by focusing on business growth. Show less



Kanoo Travel Ltd

• Airlines and Aviation

• Senior Travel Consultant

  • Feb 1999 - May 2004

  o Specialized in planning, conducting and offering trips to established and potential Corporate Clients. Assisted in sales development, staff and financial management; daily operational management. o Specialized in planning, conducting and offering trips to established and potential Corporate Clients. Assisted in sales development, staff and financial management; daily operational management.



Kuwait Airways, Trivandrum

• Senior Reservation and Ticketing Agent

  • Dec 1995 - Jan 1999

  o Served as key internal contact point communicating operations' effectiveness. o Contributed to operations strategy and roadmap development. o Built relationships to ensure organizational readiness to meet changing industry demands as it relates to our overall operational excellence. o Performed day-to-day operational engagement with search vendors. o Identified strategic and forward-thinking projects to increase/enhance competitive strength using industry leading technology. o Supervised scheduling of employees and managing workgroup assignments. o Preparing manifest. Show less