Experience

City of Cape Town

• South Africa
• Government Administration
• 700 & Above Employee

• Legal Advisor

  • Aug 2017 - Present

  Legal advice and guidance* Analysing any requests received for legal advice and guidance;* Ensuring the consistent implementation of the overall legal strategy of Legal Services in providing such advice and guidance;* Attending various meetings, committees, structures and other forums and act under the guidance of the Director: Legal Services;* Providing legal advice and inputs as and where required (ad hoc) under the guidance of the Director: Legal Services;* Collecting factual data and relevant research;* Responding to enquiries of clients under the direction of the Director Legal ServicesAnalysing requests for legal compliance* Analysing the requests for legal compliance in line with City policies, by- laws, local government and other applicable legislation;* Certifying the legal compliance of reports for decision to committees of Council, the City Manager, EMT and its sub committees, Sub Councils and other standing committees* Maintaining a five (5) day turnaround time for legal compliance of all reports for decision.Analyse contents of documents received.* Analysing the content of the document received;* Researching case law, legislation and policy;* Promoting the legal interests of the City and safeguarding it against risk.Reviewing requests.* Reviewing requests received from the Director: Legal Services;* Analysing information/policy/legislation by comparing content to current legislation/ policy;* Comment on and recommend changes to existing policy;* Consulting with relevant stakeholders if required;* Providing a report for consideration by the Director Legal Services.



Cape Peninsula University of Technology

• South Africa
• Higher Education
• 700 & Above Employee

• Lecturer

  • Feb 2016 - Present

   The preparation and conduct of lectures Initiation and development of subject material. Acting as subject coordinator. The conduct of research. Development of course material with appropriate advice from and support of more senior staff. Consultation with students. Marking and assessment.  The preparation and conduct of lectures Initiation and development of subject material. Acting as subject coordinator. The conduct of research. Development of course material with appropriate advice from and support of more senior staff. Consultation with students. Marking and assessment.



Glacier by Sanlam

• Client Relations

  • Mar 2016 - Jul 2017

   Ensures independent & effective complaints resolution to meet client’s needs and problems in line with TCF outcomes Responsible to compile written correspondence about technical product, work processes and procedures to clients/intermediaries Conduct independent and thorough root cause investigations. Ensure that all communication mediums contain comprehensive first time solutions to client complaints and queries Application and understanding of relevant legislation such as the application of plain language and TCF principles Gather, analyse, investigate and interpret all information received by various stakeholders before a solution is presented Conduct independent & thorough root cause investigations and decide on the approach Determine systemic issues & the impact on other clients Ensure that systemic issues are taken up with the responsible stakeholders Challenge regulations, business rules, processes and stakeholders in order to develop a creative solution Consults with role players such as the internal and external adjudicators on specific client complaints Responsible for compiling a complaints report for management & Exco on a monthly and quarterly basis to report on complaints and trends and make recommendations for preventative measures. Decisions on non-standard issues in communication, processes, procedures and policies. Influencing other areas of the business to ensure that preventative measures are implemented and processes/procedures are changed where applicable. Consult & liaise with management (including the Glacier CE), Sanlam Complaints Managers, Sanlam Arbitrator and Complaints



VanderSpuy Cape Town

• Candidate Attorney

  • Jan 2014 - Feb 2016

   Drafting of legal documents including but not limited to summons, particulars of claim, various notices, transfer deeds, bonds registration documents. Experience in civil litigation in the Magistrates Court, exposure to High Court litigation, Research in banking, commercial transactions, corporate governance, divorce and family maintenance, medical negligence. interdicts Vetting and drafting of contracts. Managing applications as the correspondent of firms outside the jurisdiction of Cape Town Magistrates and High Court Assisting in registration of immovable property Assisting in the registration and finalisation of Estates Knowledge of the workings of the Deeds Office, Surveyor General, Master’s Office and Department of Energy. Assisting in the application for petroleum licenses. Attending to consultations with counsel Drafting of letters to clients Attending to settlements at the Road Accident Fund offices Entrusted with various urgent applications and the administrative functions required to ensure the matter was heard and proper compliance was met.



University of the Western Cape

• Graduate Lecturing Assistant

  • Jul 2013 - Dec 2013

   The preparation and conduct of tutorials Conducting research for senior lecturers Marking of test scripts and exams, consultation with students Consultation with students Uploading of data in respect of marks  The preparation and conduct of tutorials Conducting research for senior lecturers Marking of test scripts and exams, consultation with students Consultation with students Uploading of data in respect of marks