Experience

PsycIME

• Canada
• Medical Practices
• 1 - 100 Employee

• Booking Coordinator

  • Mar 2021 - Present

  ◾Schedules and instructs patients on preparations for assessments and procedures. ◾Operates booking system to appropriately and accurately schedule, change, cancel, coordinate, and confirm appointments including tests and procedures for patients and customers. ◾Receives, processes, and files letters and forms from patients and referral sources. ◾Maintains and updates schedules. ◾Schedules and instructs patients on preparations for assessments and procedures. ◾Operates booking system to appropriately and accurately schedule, change, cancel, coordinate, and confirm appointments including tests and procedures for patients and customers. ◾Receives, processes, and files letters and forms from patients and referral sources. ◾Maintains and updates schedules.



Meh

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Virtual Assistant

  • Mar 2021 - Present

  ◾Preparing and sending invoices to clients and customers using Quickbooks. ◾Checking and issuing billing adjustments to customers. ◾Track, check, and process delinquent invoices. ◾Preparing and sending invoices to clients and customers using Quickbooks. ◾Checking and issuing billing adjustments to customers. ◾Track, check, and process delinquent invoices.



Ecorenew Philippines Inc.

• Philippines
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Customer Service Coordinator

  • Jun 2019 - Mar 2020

  ◾Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. ◾Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc. ◾Manage customer expectations through clearly explaining the situation, next steps and potential outcomes. ◾Develop and maintain a positive client relationship by providing routine follow-up customer service calls. ◾Participate in meetings to improve productivity, resolve customer service issues and manage workload of team. ◾Assist with training of new employees within department. Show less



MTE Precision Toolings Inc.

• Calamba, Laguna

• Sales Coordinator

  • Oct 2018 - Jun 2019

  ◾Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. ◾Ensuring the adequacy of sales-related equipment or material. ◾Responding to complaints from customers and give after-sales support when requested. ◾Handle the processing of all orders with accuracy and timeliness. ◾Inform clients of unforeseen delays or problems. ◾Monitors the team’s progress, identify shortcomings and propose improvements. ◾Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. ◾Ensuring the adequacy of sales-related equipment or material. ◾Responding to complaints from customers and give after-sales support when requested. ◾Handle the processing of all orders with accuracy and timeliness. ◾Inform clients of unforeseen delays or problems. ◾Monitors the team’s progress, identify shortcomings and propose improvements.



Ecorenew Philippines Inc.

• Philippines
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Customer Service Coordinator

  • Jan 2018 - Oct 2018

  ◾Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.◾Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.◾Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.◾Develop and maintain a positive client relationship by providing routine follow-up customer service calls.◾Participate in meetings to improve productivity, resolve customer service issues and manage workload of team.◾Assist with training of new employees within department. Show less

• Customer Service Associate

  • Apr 2016 - Dec 2017

  ◾Maintaining and updating customer documentation as needed.◾Scheduling customer deliveries.◾Contributing ideas to resolve customer problems to improve productivity.◾Understanding customer requirements so as to provide appropriate clarifications and solutions.



Hastings Motor Corporation

• Carmona, Cavite

• Operations Staff

  • Feb 2014 - Apr 2015

  ◾Works with Operations Manager and other personnel to help keep business running smoothly. ◾Responsible for interacting with operators and ensuring that maintenance projects are completed. ◾Performing a variety of administrative tasks, including scheduling of manpower, answering phone queries. ◾Conducting an orientations and trainings for operators. ◾Works with Operations Manager and other personnel to help keep business running smoothly. ◾Responsible for interacting with operators and ensuring that maintenance projects are completed. ◾Performing a variety of administrative tasks, including scheduling of manpower, answering phone queries. ◾Conducting an orientations and trainings for operators.



ADEC Group of Companies

• Philippines
• Outsourcing/Offshoring
• 1 - 100 Employee

• Business Process Associate

  • May 2013 - Feb 2014

  ◾Key-in accurately pertinent information of an order into the client- supplied application in accordance with the given project specifications. ◾Checks accuracy of encoded data before proceeding to the next field or order. ◾Reports all issues encountered with client-supplied applications to immediate superior. ◾Key-in accurately pertinent information of an order into the client- supplied application in accordance with the given project specifications. ◾Checks accuracy of encoded data before proceeding to the next field or order. ◾Reports all issues encountered with client-supplied applications to immediate superior.



McDonald's Philippines (Golden Arches Development Corporation)

• Philippines
• Restaurants
• 700 & Above Employee

• Service Crew

  • May 2010 - May 2013

  ◾Take orders from customers and present them as requested. ◾Help with outdoor deliveries or with food preparation. ◾Pack foods ordered by customers and serve them in the most efficient manner. ◾Furnish customers with helpful information regarding service time and special deal offers. ◾Take orders from customers and present them as requested. ◾Help with outdoor deliveries or with food preparation. ◾Pack foods ordered by customers and serve them in the most efficient manner. ◾Furnish customers with helpful information regarding service time and special deal offers.