Zara Harrison
Internal Sales Manager at Tarmac- Claim this Profile
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English -
Topline Score
Bio
Credentials
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NEBOSH
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Experience
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Tarmac
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United Kingdom
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Construction
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700 & Above Employee
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Internal Sales Manager
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Aug 2022 - Present
• Implement structure and process within the Internal Sales team that previously had no leadership or accountability. Including providing the National Commercial team with data on VAP performance in line with targets set • Ensure compliance ahead of external audit (BSI Audit-KM75822) which was successfully passed • Assist the Commercial Manager by taking responsibility for the implementation of the Area Contract Strategy. Introduced an App for the External Sales team to use and report the data back to the Commercial Manager • Support and assist with the Euromix takeover and integration of their Business into Tarmac Show less
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First Supplies Lead & Roofing
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Sidcup, England, United Kingdom
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Director Of Operations
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Jul 2020 - Jul 2022
• Tasked with organising the warehouse and retail space to the most efficient and cost effective layout • Introduce and implement stock control management and replenishment of popular products • Implement more efficient use of driver hours, and journeys to customers and suppliers • Manage customer expectations when products were not available, whilst still maintaining customer focus, and meeting customer needs • Tasked with organising the warehouse and retail space to the most efficient and cost effective layout • Introduce and implement stock control management and replenishment of popular products • Implement more efficient use of driver hours, and journeys to customers and suppliers • Manage customer expectations when products were not available, whilst still maintaining customer focus, and meeting customer needs
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Hanson UK
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United Kingdom
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Wholesale Building Materials
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700 & Above Employee
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Commercial Excellence Manager
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Jan 2017 - Apr 2019
On becoming a commercial excellence manager I joined a team of people who were introducing Sales is a Science as a new way of working for all commercial staff. Skills involved defining the strategic goals, scope and context of the Commercial Excellence Programme and help to secure Board approval and resources. Lead the implementation of commercial excellence programme across the UK business units to ensure strategic, project and financial outcomes are achieved. Work with management consultants and thought leaders to bring best practice into the organisation. Show less
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National Customer Service Centre Manager
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May 2015 - Dec 2016
Consolidation of two high performing Offices into one location, maintaining staff performance throughout, and redistributing staff into other areas of the business to ensure no redundancies were made. Introduction of new work force to be trained and seamlessly added to existing workforce to ensure performance and service levels were maintained.Responsible for maintaining and developing the sales processes of all concrete products within strategic guidelines and optimising revenue and margins consistent with market share strategy. Show less
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Business Interface Manager - Concrete
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Mar 2014 - May 2015
To ensure the business processes of the concrete division are adhered to and optimised with the aim of delivering a seamless order to delivery to pay experience for our customers. To manage and maintain effective relationships with customers, prospects and internal departments in order to develop business opportunities and create a competitive advantage. Act as key conduit in communications between the CSC and the regional management team (RMT), ensuring alignment of regional and CSC strategic objectives.Support and promotion of National CSC initiatives addressing regional concerns as appropriate and managing change accordingly. Show less
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Quarry Products Sales Office Manager
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Jan 2013 - Feb 2014
I was a functional Specialist, maintaining and developing the sales processes of all concrete products within strategic guidelines and optimising revenue and margins consistent with market share strategy. Manage the internal sales and administration team through implementing and reviewing KPI’s which will measure success and identify areas for improvement. Drive continuous business process improvement at regional and national level with relevant functions within the business, to ensure the adoption of best practice across the business. Ensure business processes are adhered to and optimised with the aim of delivering a seamless superior customer service experience. To manage and maintain effective relationships with a customer base of 30,000. Develop business opportunities and create a competitive advantage by effective training and development of staff. Key conduit in communications between the Customer service centre (CSC) and the regional management team (RMT), ensuring alignment of regional and CSC strategic objectives. Show less
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Aggregate Distribution Manager
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Jan 2012 - Dec 2012
My main responsibilities and skill set included implement the distribution strategy and budget to achieve region profit and customer service objectives. Ensure sufficient haulage is engaged to meet customer daily requirements in a timely and effective manner. Assist in planning and managing projects in conjunction with operational and commercial teams. Contribute to continuous business process improvement by working together with the relevant functional heads through the adoption of best practice. Daily people management of an office with direct and indirect reports totalling around 35 people. I was also asked to take on the Sales teams for aggregates and asphalt later on into the role which further increased my headcount. Show less
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Tesco
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United Kingdom
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Retail
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700 & Above Employee
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Store Manager
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Jan 2006 - Dec 2011
Ensure the daily running of the store provides customers with a fast and convenient shopping experience at any time of the day. Raise store standards to exceed expectations. Manage culture change as the business develops and introduces more effective system management to allow more shop floor based working. Actively encouraging development and training staff to progress within the company. Ensure the daily running of the store provides customers with a fast and convenient shopping experience at any time of the day. Raise store standards to exceed expectations. Manage culture change as the business develops and introduces more effective system management to allow more shop floor based working. Actively encouraging development and training staff to progress within the company.
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Education
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2003 - 2006
University of Greenwich
BA (Hons) Business Administration with Marketing, Business Administration and Management, General -
1996 - 2003
Invicta Grammar School for Girls
GCSE & A-Levels, 4 A-Levels grade A-D, 10 GCSEs Grade A-C
Community
