Experience

The Midcounties Co-operative

• United Kingdom
• Retail
• 100 - 200 Employee

• Marketing Coordinator

  • Mar 2017 - Present

• Product and Marketing Assistant

  • Dec 2015 - Mar 2017

  In this role I was responsible for the day to day management of the Co-operative Travel Facebook and Twitter accounts which included community management, content planning, scheduling, briefing creative team on assets, tactical campaign management including paid posts and adverts, campaign analysis and working to grow our audience. I ensured that any campaign that was live across our retail network was also showcased on our online channels. I managed all online campaigns, including our #GetGoing campaign for which we won the 'Best Use of Social Media' award at the annual Travel Weekly Agent Achievement Awards 2016.I launched our 55 retail branches with their own Facebook pages, undertaking initial set up, facilitating training on how to use Facebook, what to post and when, image licensing rules, why social media is so important, basic community management and accompanied by training documents to take back to the branches, and I remained the key contact for day to day support. I also took ownership for sourcing offers for the website in line with commercial focuses. I am adept at using tour operator systems to source the most competitive pricing, and am confident in my ability to source tactical offers such as free or discounted child places, low deposits. Alongside offers for the website, I also sourced offers for e-shots to out 55,000 strong database. I was responsible for delivering a full schedule of email activity throughout the year, often liaising with suppliers to coordinate paid activity.Writing web content, blogs and proofing and editing press releases was an integral part of my role which I thoroughly enjoyed.



Cosmos Holidays

• Travel Arrangements
• 1 - 100 Employee

• Senior Product and Commercial Executive

  • Aug 2015 - Nov 2015

• Product and Commercial Executive

  • Aug 2013 - Aug 2015

  My role as Product and Commercial Executive is extremely varied. My geographical areas of responsibility are Goa, the Caribbean, French Riviera and the company's ski product in Austria, Italy, France and Andorra.During my time at Cosmos Holidays, I have dedicated myself to taking ownership for the commercial success of my designated geographical areas, ensuring profit maximisation in accordance with target load factors, margins and rate of sale. Regular competitor analysis ensures that I remain aware of market trends and I have become adept at managing the pricing of my products to manipulate the rate of sale. Receiving queries from our customer facing teams on a daily basis, it is my responsibility to respond to all telephone and email enquiries efficiently and accurately in order to maximise the conversion of enquiries into bookings where possible. In my current role, I have full involvement in brochure production, the pricing and set up of new products and sourcing offers for both trade and direct marketing materials, so accuracy and attention to detail are essential. I am also responsible for auditing current product in terms of quality and commercial performance, as well as planning and communicating new content for future seasons to ensure that a high quality and competitive portfolio is maintained.



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Services Hostess

  • Feb 2013 - Jun 2013

  This was a varied, high Guest contact role in a fast paced environment.My main duties included assisting Guests with problem solving through resource utilisation and networking with other departments including senior officers, using computerised systems to submit and follow up maintenance requests, creating and updating records of Guest challenges on a daily basis using Excel, providing anticipatory service and immediate service recovery, management of Guest payments,being accountable for a $10,000 float, foreign currency exchange, answering and logging a high volume of Guest calls, answering questions, submitting requests to other departments, following up where necessary,answering general questions about ports of call and customs regulations.I was also trained to assist Concierge at Welcome Reception's and on Disney's private island, Castaway Cay. This involved providing personalised service which required me to build up a rapport with Guests so that I could meet their needs efficiently. I also volunteered as the MAST (Magic Advisory Support Team) representative for the Guest Service department.A friendly and approachable point of contact where team members could confide their concerns/suggestions. I would then voice them at meetings with representatives from other departments, including senior officers. The relationships I built at meetings were based on open,honest communication, allowing for problem solving as well as providing a platform to give thanks and positive feedback. The safety of crew and guests was of principle importance. In order to be able to work safely and comply with international maritime law, I was required to undertake several training sessions. I now hold safety certificates for the following:- Elementary First Aid (theory only)- Fire Prevention and Fire Fighting (theory only)- Personal Safety and Social Responsibilities- Passenger Ship Training Certificate- Personal Survival Techniques (practical and theory).



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Club Level Concierge

  • Jan 2011 - Jul 2011

  This role had very high levels of guest contact. It involved selling theme park and dinner show tickets, up-selling where possible but always with a strong guest focus, arranging dinner reservations and package shipments for guests, liaising with a diverse rage of people in other departments in order to book and confirm airport transfers for guests, setting up the Club Lounge with hot and cold food and beverages, ensuring that they remained replenished during the dining period and in accordance with health and safety guidelines, maintenance of the desk, Club Lounge, kitchen and table areas as well as assisting with dish washing, monitoring fridge and hot food temperatures for health and safety and quality control purposes, problem solving and information searching. All Club Level Concierge duties were undertaken alongside those of a Front Desk Cashier.

• Front Desk Cashier

  • Jul 2010 - Jan 2011



Sherwood Pines Cafe

• Cafeteria Assistant

  • Mar 2009 - Sep 2009

  I held this position on a temporary basis during the summer break from university. My duties included serving customers a range of beverages and snacks, ensuring that all stock, especially perishable food and drink items were replenished and rotated accordingly for high quality presentation and in accordance with health and safety guidelines, management of customer payments, working as part of a team to ensure the overall cleanliness and general smooth running of the Cafe, which often involved clearing tables, washing pots and putting away deliveries. During the short amount of time that I worked at the Cafe, I was taught how to cash up and was trusted to assist with this duty on a number of occasions.



Vision Express

• Optical Assistant

  • Oct 2005 - Jun 2009

  After the successful completion of two weeks work experience at Vision Express at fifteen, I was offered a weekend job which I accepted. Initially answering telephones and booking appointments on the computer system, liaising with patients and gathering detailed personal information and answering general enquiries, after a short period of time I was trained to pre-scree patients and dispense glasses, informing patients on the eye examination process and product range available/most suitable for them, managing payments, ensuring that all products were of the highest satisfaction to patients through problem solving with colleagues. I occasionally assisted in the lab with small jobs and repairs for patients.