Experience

ClaimLion Law

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Team Manager

  • Mar 2022 - Present

  - Supervised an international team, coaching each member individually on the entire pre-litigation process.- Managed all incoming data provided by lenders including validating, reviewing and auditing.- Coordinated regular training sessions for all team members to remain knowledgeable on all aspects of data. - Proactively identified performance gaps and shuffled team member responsibilities to enhance productivity.- Assisted the company developer in creating multiple OCR solutions to optimise accuracy and efficiency. Show less

• Legal Case Worker

  • Jun 2021 - Mar 2022

  - Decreased number of client contract terminations by providing excellent customer service and building a strong customer rapport. - Managed and created case profiles throughout the pre-litigation stage.- Assisted solicitors in preparing court documents, increasing the number of live cases.



Luxury Nails Boutique wimbledon

• United Kingdom
• Retail

• Manager

  • Apr 2020 - Jun 2021

  - Boosted company performance by thoroughly managing daily tasks such as organising inventory, delegating tasks and overseeing the front office. - Sourced unique and high quality nail care products to increase the company’s individuality. - Set internal policies in response to customer reviews and demands, increasing clientele by 30%. - Boosted company performance by thoroughly managing daily tasks such as organising inventory, delegating tasks and overseeing the front office. - Sourced unique and high quality nail care products to increase the company’s individuality. - Set internal policies in response to customer reviews and demands, increasing clientele by 30%.