Experience

Global Access

• South Africa
• Telecommunications
• 1 - 100 Employee

• Maintenance Consultant

  • Jan 2019 - Present

  Key Responsibilities: * Troubleshoot computers, desktop & Mini PC. * Install, re-install or update software. * Remotely troubleshoot hardware, software and relative cabling and devices. * Remotely troubleshoot projectors and relative cabling. * Co-ordinate technicians. * Troubleshoot system problems. * Provide support to field technicians. * Oversee the planning of technician routes. * Update and manage the call process. * Managing the requirements of different customers. * Create and track quotes and manage Purchase orders. * Assist NOC(Networks Operations Centre) with network enquiries * Arrange with stores for necessary stock following process and scheduling movement of existing equipment. * Ensure PC's undergo Quality Control(QC) in accordance with outlined process. * Schedule De-installation of equipment in accordance with process. * Provide comprehensive daily, weekly and monthly reports as well as review stats. Show less

• Call Center Agent

  • Jun 2018 - Jan 2019