Experience

Virtual Elves - Business Growth going Virtual

• Australia
• Consumer Services
• 1 - 100 Employee

• Virtual Assistant

  • Jun 2022 - Present

  - Daily sharing and checking of notifications for each client page - Create creative content for different social media brands - Other administrative tasks as requested - Daily sharing and checking of notifications for each client page - Create creative content for different social media brands - Other administrative tasks as requested



NEARSOL

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Representative

  • Mar 2021 - Dec 2022

  - Order processing for USA-based clients - Order processing for USA-based clients



PRISÉ Switzerland

• Switzerland
• Retail
• 1 - 100 Employee

• Social Media Manager

  • Oct 2021 - Jul 2022



Elan-Elite World

• Philippines

• English Second Language Teacher

  • Aug 2020 - Sep 2021

  I provide instructions on reading, writing, and speaking to individuals whose native language is not English. Lessons are conducted in virtual, rather than traditional, classroom settings. I keep track of student progress and customize individualized plans for students with special requirements. I provide instructions on reading, writing, and speaking to individuals whose native language is not English. Lessons are conducted in virtual, rather than traditional, classroom settings. I keep track of student progress and customize individualized plans for students with special requirements.



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Reservations Specialist

  • Mar 2017 - Mar 2020

  Responsible for addressing customers’ concerns and ensuring customer satisfaction through phone, email, and chat. Responsible for addressing customers’ concerns and ensuring customer satisfaction through phone, email, and chat.



Jump Digital Asia Pte. Ltd.

• Philippines
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • May 2015 - Mar 2017

  Assigned for planning, implementation, tracking and execution of the project.

• HR-Admin/Client Support Associate

  • Oct 2013 - Apr 2015

  - Collect and summarize timekeeping information- Schedule candidates for interview- Assist employees on work matters - reimbursement, over-time, cash request/advance- Prepare invoice- Support client servicing group



Viventis Search Asia

• Philippines
• Staffing and Recruiting
• 100 - 200 Employee

• Telemarketer

  • Jun 2013 - Oct 2013

  - Contact clients for verification of information - Maintain records of contacts - Updates information for each and every client - Contact clients for verification of information - Maintain records of contacts - Updates information for each and every client



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections & Customer Service Representative

  • Oct 2010 - Jun 2011

  - Col­lects on des­ig­nated high-risk delin­quent accounts, main­tains good cus­tomer rela­tions with bor­row­ers and effec­tively solves prob­lems to resolve account delin­quency and pre­vent losses - Adher­ing to com­pany poli­cies and pro­ce­dures, demon­strates good cus­tomer ser­vice skills while ini­ti­at­es out­bound calls and receiv­ing inbound calls from customers - Nego­ti­ates account res­o­lu­tion and accu­rately inputs and doc­u­ments actions within the col­lec­tion sys­tems while main­tain­ing com­pany per­for­mance and pro­duc­tiv­ity standards - Main­tains up-to-date cus­tomer con­tact infor­ma­tion in the col­lec­tions systems Show less