QA Engineer

• Oct 2023 - Present

Senior QA Engineer

• Dec 2022 - Oct 2023

• Planning, writing and executing test cases • Close collaboration with QAs, developers, PMs, software architects on resolving issues and improving the process • Smoke testing on weekly basis; Regular regression testing • Assistant QA Team Lead – working closely with the team lead, substituting the QA lead during their absence. Working on managing the QA team, organizing releases and regression testing, organizing and monitoring the work of the QA team. • Areas tested: Billing/Finance, GPS tracking, basic and intelligent scheduling, inventory management, reports, API testing (GET and POST method), notifications etc. • Tools used: Azure DevOps, Jira, MSSQL, Postman, Jmeter Separate Projects within the company: o Lead a team for creating new regression tests cases from zero and incorporating Jira. o Implementing performance testing with Jmeter Show less

QA Engineer

• Jan 2017 - Dec 2022

• Planning, writing and executing test cases • Close collaboration with QAs, developers, PMs, software architects on resolving issues and improving the process • Regression testing on monthly basis: adding new and improving existing test cases, executing regression test cases • Training and helping junior QAs • Areas tested: Billing/Finance, Mobile App, GPS tracking, basic and intelligent scheduling, inventory management, reports, different sales platforms and modules • Tools used: MTM, ServiceNow, Azure DevOps, MSSQL, logz.io, Postman Separate Projects within the company: o Ecommerce: implementing Ecommerce as a part of the product, creating test plan for the project, testing APIs. After implementation, I worked on maintaining and improving the product. o Automated Service Notifications: switching from third party to “in-house” module. Creating test plan for the project, creating and executing test cases, testing APIs and scheduled background jobs. After implementation, I worked on maintaining and improving the product. Show less

Training Specialist

• Nov 2014 - Jan 2017

• Educated and empowered customers in effectively utilizing our software.• Developed and delivered comprehensive training programs tailored to varying customer needs, ensuring a smooth adoption process.• Conducted engaging training sessions, both one-on-one and in group settings, effectively communicating complex concepts in an understandable manner.

Transition Technician

• Dec 2013 - Nov 2014

• Provided dedicated support to new customers during the onboarding process and beyond.• Guided customers through the initial stages of using our software, ensuring a seamless transition and fostering a positive user experience.• Proactively engaged with customers to anticipate their needs, provide proactive assistance, and build strong, lasting relationships.

Customer Support Representative

• Jan 2013 - Dec 2013

Excelled as a top-performing Customer Support Specialist in a fast-paced environment, consistently delivering exceptional results month after month.• Managed a high volume of incoming calls, chats, and emails while maintaining a strong commitment to providing prompt and effective assistance.• Demonstrated in-depth product knowledge, addressing a diverse range of inquiries and swiftly resolving issues to ensure customer satisfaction.• Utilized strong problem-solving skills to offer insightful solutions and ensure a positive customer experience across various communication channels.• Played a key role in upholding the company's reputation for outstanding customer service, consistently meeting and exceeding performance targets.• Collaborated with cross-functional teams to communicate customer feedback and contribute to ongoing product improvements.• Thrived in a dynamic setting, adapting to evolving processes and technologies while upholding a standard of excellence in all customer interactions. Show less

TEFL Teacher

• Sep 2012 - Dec 2012