Experience

Courier Health

• United States
• Software Development
• 1 - 100 Employee

• Senior Client Services Associate

  • Oct 2023 - Present



Komodo Health

• United States
• Software Development
• 500 - 600 Employee

• Senior Customer Success Associate

  • Apr 2023 - Nov 2023

• Customer Success Associate

  • Jan 2022 - Apr 2023



Ambra Health

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Analyst

  • Jun 2021 - Jan 2022

  • Acted as primary point of escalation for strategic customers including the Mayo Clinic, New York Presbyterian, and many others using Ambra’s systems to store medical imaging in the cloud • Participated in customer implementation process by customizing radiology workflows/automations and installing cloud storage software on customer hardware • Responded to incoming calls and emails from customers resolving 40-50 technical issues weekly including software and cloud storage… Show more • Acted as primary point of escalation for strategic customers including the Mayo Clinic, New York Presbyterian, and many others using Ambra’s systems to store medical imaging in the cloud • Participated in customer implementation process by customizing radiology workflows/automations and installing cloud storage software on customer hardware • Responded to incoming calls and emails from customers resolving 40-50 technical issues weekly including software and cloud storage troubleshooting and third-party integration issues Show less • Acted as primary point of escalation for strategic customers including the Mayo Clinic, New York Presbyterian, and many others using Ambra’s systems to store medical imaging in the cloud • Participated in customer implementation process by customizing radiology workflows/automations and installing cloud storage software on customer hardware • Responded to incoming calls and emails from customers resolving 40-50 technical issues weekly including software and cloud storage… Show more • Acted as primary point of escalation for strategic customers including the Mayo Clinic, New York Presbyterian, and many others using Ambra’s systems to store medical imaging in the cloud • Participated in customer implementation process by customizing radiology workflows/automations and installing cloud storage software on customer hardware • Responded to incoming calls and emails from customers resolving 40-50 technical issues weekly including software and cloud storage troubleshooting and third-party integration issues Show less



Athena Digital Design Agency

• Chief Executive Officer

  • May 2020 - Apr 2021

  ADDA's mission is to promote coding literacy in Barnard students and ultimately increase the number of under-represented and marginalized peoples in the tech industry. We provide front-end coding classes for Barnard students and have an agency of web developers.

• Chief of Agency

  • Sep 2019 - May 2020

  • Managed an agency of 10 web developers including their projects, the on-boarding process for new clients, and client relationships • On-boarded new clients by understanding their website and project needs, estimating budgets and timelines, and assigning web developers to the project • Coordinated events including workshops to advance the skills of web developers • Launched marketing for agency events, programs, and opportunities

• Student Advisory Board Member

  • Sep 2018 - Sep 2019



Phamily

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Manager Intern

  • Jun 2020 - Aug 2020

  • Reviewed the customer success onboarding process, identified future bottlenecks, and developed workflow automations to drive efficiency and optimize scaling • Managed the patient coordinator team to develop guidance and gather feedback on new processes • Designed a reporting dashboard and funnel to track ongoing work of the patient coordinator team to report to the leadership team weekly • Assisted with day-to-day customer success operations including weekly reporting, identifying… Show more • Reviewed the customer success onboarding process, identified future bottlenecks, and developed workflow automations to drive efficiency and optimize scaling • Managed the patient coordinator team to develop guidance and gather feedback on new processes • Designed a reporting dashboard and funnel to track ongoing work of the patient coordinator team to report to the leadership team weekly • Assisted with day-to-day customer success operations including weekly reporting, identifying key customer concerns during meetings, and updating customer materials and folders Show less • Reviewed the customer success onboarding process, identified future bottlenecks, and developed workflow automations to drive efficiency and optimize scaling • Managed the patient coordinator team to develop guidance and gather feedback on new processes • Designed a reporting dashboard and funnel to track ongoing work of the patient coordinator team to report to the leadership team weekly • Assisted with day-to-day customer success operations including weekly reporting, identifying… Show more • Reviewed the customer success onboarding process, identified future bottlenecks, and developed workflow automations to drive efficiency and optimize scaling • Managed the patient coordinator team to develop guidance and gather feedback on new processes • Designed a reporting dashboard and funnel to track ongoing work of the patient coordinator team to report to the leadership team weekly • Assisted with day-to-day customer success operations including weekly reporting, identifying key customer concerns during meetings, and updating customer materials and folders Show less



Mitchell Martin Inc.

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Recruiter Success Lead

  • Apr 2019 - Dec 2019

  • Implemented and managed 15 outbound email campaigns and optimized processes to increase response rates to 7% and decrease turnover time of campaign creation by 50% • Partnered with recruiters to provide weekly campaign reports and constantly adapt campaigns to fit the needs of each recruiter and position • Collaborated with SDR manager to create reports to ensure SDR team was informed on new campaigns they managed inboxes for and to provide clear insight on leads that were actioned on • Implemented and managed 15 outbound email campaigns and optimized processes to increase response rates to 7% and decrease turnover time of campaign creation by 50% • Partnered with recruiters to provide weekly campaign reports and constantly adapt campaigns to fit the needs of each recruiter and position • Collaborated with SDR manager to create reports to ensure SDR team was informed on new campaigns they managed inboxes for and to provide clear insight on leads that were actioned on



InterviewJet

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Intern Manager

  • Sep 2018 - Apr 2019

  • Managed the intern team including coordinating schedules, assigning tasks, and leading the recruiting process and training of additional interns

• Growth Intern

  • Jun 2018 - Sep 2018

  • Created a new Boolean search format for identifying the highest quality candidates in LinkedIn Recruiter for various IT roles



Afropop Worldwide

• Media Production
• 1 - 100 Employee

• Development Intern

  • Jun 2018 - Aug 2018

  • Researched to locate foundations who offered grants and whose missions and beliefs aligned with Afropop’s • Researched to locate foundations who offered grants and whose missions and beliefs aligned with Afropop’s