Experience

Alliance Healthcare in the UK

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Service Centre Manager at Alliance Healthcare UK

  • Mar 2016 - Present

  Delivering customer excellence and maximising the effectiveness of customer relations within the organisation through engagement, influential skills and strong leadership.• Responsible for development and implementation of all customer relationships and Operational strategies• Ensuring a consistent approach and high standards of performance is achieved across the business unit• Providing information, direction and leadership• Responsible for the day to day running of the site; maximising the effectiveness and delivering Customer Excellence• 7 direct reports, 5 managers and 350 employees• Budget cost management and P&L Accountability Show less

• Project Manager

  • Nov 2017 - Apr 2019

• Customer Relations & Operations Manager at Alliance Healthcare

  • Mar 2015 - Mar 2016

  Delivering customer excellence and maximising the effectiveness of customer relations within the organisation through engagement, influential skills and strong leadership.• Responsible for development and implementation of all customer relationships and Operational strategies• Ensuring a consistent approach and high standards of performance is achieved across the business unit• Providing information, direction and good leadership to the Management teams across the site• Responsible for the day to day running of the site; maximising the effectiveness and delivering Customer Excellence• 7 direct reports, 5 managers and 140 FTE c. 190 employees• Budget cost management and P&L Accountability Show less

• Customer Relations Manager at Alliance Healthcare

  • Jan 2013 - Mar 2016


Greater Manchester Chamber of Commerce, CT
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Member of Greater Manchester Chamber of Commerce

  • Jul 2019 - Present

Moorland Surgical Supplies
• United Kingdom
• Medical Equipment Manufacturing
• Operations and Business Development Manager (consultancy)

  • Oct 2012 - Jan 2013

Ostomed Healthcare
• Hospitals and Health Care
• 1 - 100 Employee
• Head of Sales and Operations

  • Dec 1997 - Oct 2012