Experience

Impress Print Services

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Senior Data Analyst and IT Support Manager

  • Jun 2015 - Present

  •Providing 1st and 2nd line IT Support, repair and maintain PC's and network infrastructure. •Create and maintain automated systems using Microsoft sharepoint and Flow. •Make sure systems in place are to standard of ISO 27001. • Processing client data through all aspects of direct marketing activity: Name and Address standardisation, Merge/Perge (Deduplication) and Mailsort using MatchIT software and BBS Pro v10, Visual Foxpro, MS Excel and MS Access. • Setting up fulfilment using Printshop Mail Suite and MS office software. • Quality control of production jobs • Dealing with customer and client enquiries • Using In-house job control systems to ensure correct procedural management of all jobs Show less



Outmere DM Ltd

• Wimbledon

• Bureau/IT Manager and Accounts Administrator

  • Oct 2005 - May 2015

  • Leading a team of 1st, 2nd and 3rd line IT support, data processors/analyst’s, print operations team and account administrators. • Manage company ledger, overlook company sales and invoicing, produce quotes, bank reconciliation, contra accounts, credit control, produce creditor and debtor reports, aging summary reports all using Quickbooks Pro 2014. • Maintain IT infrastructure and provide full IT hardware, software and network support. • Repair existing PC’s, install new PC’s, maintain Active directory, install new operating systems and software. Repair and install network printers. Create and install CAT5 network cables for new terminal points. Setup firewall and routers for internet connectivity and VoIP system. Setup and maintain MS Exchange server. • Manage IT audit. Deal with IT suppliers. • Manage and maintain client data under secured systems. • Dealing with client consulting, providing advice on how best to run their campaign with regards to their specifications and budget. • Processing client data through all aspects of direct marketing activity: Name and Address standardisation, Merge/Perge (Deduplication) and Mailsort using MatchIT software, Visual Foxpro, MS Excel, BBS sort and MS Access. • Setting up fulfilment using MS office software. • Create and Send E-Newsletters for clients. Using Macromedia Dreamweaver MX 2004 to create email templates. Show less



The Mailing Centre

• Croydon, United Kingdom

• Senior Data Analyst and IT support

  • Jan 2002 - Oct 2005

  • Providing IT hardware, software and network support. • Carry out software and hardware installations. • Setup and maintain daily backups using Veritas Backup Exec. • Update and maintain user accounts. • Processing client data through all aspects of direct marketing activity: Name and Address standardisation, Merge/Perge (Deduplication) and Mailsort using MatchIT software, Visual Foxpro, MS Excel and MS Access. • Setting up fulfilment using GMC and MS office software. • Quality control of production jobs • Dealing with customer and client enquiries • Deputizing as department manager as or when required • Using In-house job control systems to ensure correct procedural management of all jobs Show less