Experience

SEA LIFE Kelly Tarlton's Aquarium

• Cash Officer

  • Jun 2019 - Present

  Key Responsibilities:• Cashing up tills• Performing safe counts & till crashes• Processing refunds• Reporting daily refunds & voids• Reporting daily variances• Investigating variances, performing trend analysis• Preparing department’s monthly loss report for finance team• Sending trade group invoices to account receivable daily• Complimentary ticket reporting to general manager and finance team• Charity & games machines collections &… Key Responsibilities:• Cashing up tills• Performing safe counts & till crashes• Processing refunds• Reporting daily refunds & voids• Reporting daily variances• Investigating variances, performing trend analysis• Preparing department’s monthly loss report for finance team• Sending trade group invoices to account receivable daily• Complimentary ticket reporting to general manager and finance team• Charity & games machines collections & deposits• Following up on supplier invoices/credits • Reconciling delivery notes to invoices & sending to accounts payable• Updating stock on company’s system• Setting up new products & suppliers onto the system.• Creating & tracking purchase orders• Face to face customer service experience at Admissions• Barista experience at Cafe• Retail experience at Gift Shop• Answering customer queries via phone &email Show more Show less



Smith & Smith Autoglass

• Call Center Representative

  • Dec 2018 - Dec 2019

  Key Responsibilities:• Provide excellent customer service through inbound and outbound calls• Data recording in company’s CRM• Identifying correct products for customers• Answering customer queries and resolving problems• Booking appointments• Liaising with service locations and other departments • Preparing quote documentation• Meeting individual KPI’s



ASB Bank

• Customer Service Officer

  • 2016 - 20182 years

  Key Responsibilities:• Cash handling (Deposits/withdrawals) on teller• Answering customer queries• Directing customers to specialists• Updating customer details• Advising suitable products to customers• Ordering required cash as head teller• Servicing ATMS, Change machine• End of day cashing up• Investigating Variances• Experience as Foreign Exchange teller• Opened new accounts/ AML verification• Concierge duty



KENTUCKY FRIED CHICKEN

• Assistant Manager

  • 2007 - 20158 years

  Key Responsibilities:• In charge of stocktaking • Sorting out the stock (arranging it in FIFO manner etc.)• Banking • Verification of stock • Everyday tasks involved dealing with customers, handling the till, reconciliations. • Ordering products to meet customer demands• Checking equipment and tools required for usual performance of the store• Staff training• Entering supplier invoices into company's system• Setting tasks and guidelines for staff and… Key Responsibilities:• In charge of stocktaking • Sorting out the stock (arranging it in FIFO manner etc.)• Banking • Verification of stock • Everyday tasks involved dealing with customers, handling the till, reconciliations. • Ordering products to meet customer demands• Checking equipment and tools required for usual performance of the store• Staff training• Entering supplier invoices into company's system• Setting tasks and guidelines for staff and Supervisors• Making rosters• Monitoring labour hours and food costs• Hiring new staff Show more Show less



Adventure Cycles

• Accounts Payable Clerk

  • May 2013 - Jul 2013

  Key Responsibilities:• Data entry• Filing• Customer Service• Office support



Osborne's Pharmacy

• Cashier

  • 2006 - 20071 year

  Key Responsibilities:• Experience on cash register• Performing stock takes• Answering phone inquiries• Cashing up register and closing the store• Checking/counting pills and labeling boxes for deliveries