Zakarya Masmoudi
Customer Success Manager at ContractPodAi- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
French Elementary proficiency
-
Arabic Native or bilingual proficiency
Topline Score
Bio
Luis Davila
Zika has been an incredible person to work with and watch grow over the past couple of years. Startups are tough. Startups with complex products are even more challenging. This didn't slow him down. Zika's ability to learn quickly and understand an evolving product and its technical details makes him a great SaaS project manager. His natural tendency to connect with and understand clients personally and professionally, makes him a great asset for any customer-facing role. He's also a great team player. He can often be found helping sales overcome an obstacle, enabling product with customer insights or helping his own CS colleagues with their challenges. With these skillsets, Zika will be an incredible asset to any Customer Success team and I am confident he will become a great leader.
Matthew Sniff
Zika is amongst the strongest relationship builders that I have had the experience to work with over my career. He's an uncanny ability to connect with customers, instill trust, and most importantly... make them happy. He's a great cultural asset to have in any office – engaged with fellow team members on a daily basis, and generally lifting the spirits of most folks around him with his positive and contagious attitude.
Luis Davila
Zika has been an incredible person to work with and watch grow over the past couple of years. Startups are tough. Startups with complex products are even more challenging. This didn't slow him down. Zika's ability to learn quickly and understand an evolving product and its technical details makes him a great SaaS project manager. His natural tendency to connect with and understand clients personally and professionally, makes him a great asset for any customer-facing role. He's also a great team player. He can often be found helping sales overcome an obstacle, enabling product with customer insights or helping his own CS colleagues with their challenges. With these skillsets, Zika will be an incredible asset to any Customer Success team and I am confident he will become a great leader.
Matthew Sniff
Zika is amongst the strongest relationship builders that I have had the experience to work with over my career. He's an uncanny ability to connect with customers, instill trust, and most importantly... make them happy. He's a great cultural asset to have in any office – engaged with fellow team members on a daily basis, and generally lifting the spirits of most folks around him with his positive and contagious attitude.
Luis Davila
Zika has been an incredible person to work with and watch grow over the past couple of years. Startups are tough. Startups with complex products are even more challenging. This didn't slow him down. Zika's ability to learn quickly and understand an evolving product and its technical details makes him a great SaaS project manager. His natural tendency to connect with and understand clients personally and professionally, makes him a great asset for any customer-facing role. He's also a great team player. He can often be found helping sales overcome an obstacle, enabling product with customer insights or helping his own CS colleagues with their challenges. With these skillsets, Zika will be an incredible asset to any Customer Success team and I am confident he will become a great leader.
Matthew Sniff
Zika is amongst the strongest relationship builders that I have had the experience to work with over my career. He's an uncanny ability to connect with customers, instill trust, and most importantly... make them happy. He's a great cultural asset to have in any office – engaged with fellow team members on a daily basis, and generally lifting the spirits of most folks around him with his positive and contagious attitude.
Luis Davila
Zika has been an incredible person to work with and watch grow over the past couple of years. Startups are tough. Startups with complex products are even more challenging. This didn't slow him down. Zika's ability to learn quickly and understand an evolving product and its technical details makes him a great SaaS project manager. His natural tendency to connect with and understand clients personally and professionally, makes him a great asset for any customer-facing role. He's also a great team player. He can often be found helping sales overcome an obstacle, enabling product with customer insights or helping his own CS colleagues with their challenges. With these skillsets, Zika will be an incredible asset to any Customer Success team and I am confident he will become a great leader.
Matthew Sniff
Zika is amongst the strongest relationship builders that I have had the experience to work with over my career. He's an uncanny ability to connect with customers, instill trust, and most importantly... make them happy. He's a great cultural asset to have in any office – engaged with fellow team members on a daily basis, and generally lifting the spirits of most folks around him with his positive and contagious attitude.
Experience
-
ContractPodAi
-
United Kingdom
-
Software Development
-
200 - 300 Employee
-
Customer Success Manager
-
May 2023 - Present
-
-
-
Evisort
-
United States
-
Software Development
-
100 - 200 Employee
-
Senior Customer Success Manager
-
Aug 2022 - May 2023
-
-
-
Meltwater
-
United States
-
Technology, Information and Internet
-
700 & Above Employee
-
Key Account Manager
-
Jun 2021 - Aug 2022
-
-
-
Wise Systems, Inc.
-
United States
-
Software Development
-
1 - 100 Employee
-
Customer Success Manager
-
Nov 2020 - Jun 2021
-
-
Account Manager
-
Aug 2020 - Nov 2020
-
-
-
Code Climate
-
United States
-
Software Development
-
1 - 100 Employee
-
Customer Success Manager, Corporate
-
Feb 2020 - Aug 2020
Code Climate’s flagship product, Velocity, analyzes all the data from your GitHub repos and provides you with heads-up displays, real-time analytics, and custom reports to give you a clearer perspective on how your engineering team is working. No more tedious hours scouring Github, scanning JIRA tickets, or pinging developers. With instant access to your team’s progress, blockers, and reports, you always have everything you need to make confident, data-driven decisions. Spend less time time surfacing issues, and more time solving them. Velocity was launched after Code Climate spent 8 years helping over 100,000 individual developers improve the quality of their code. Their automated code review tool, Quality, helps engineers worldwide save time and improve the maintainability of their codebases. Show less
-
-
-
Map My Customers
-
United States
-
Software Development
-
1 - 100 Employee
-
CS Account Manager
-
Jan 2019 - Feb 2020
Map My Customers is the first fully geospatial sales platform purpose-built to drive revenue, efficiency, and accountability in the field – standalone or with CRM 🚀
-
-
Marketing Manager
-
Jan 2018 - Jan 2019
Map My Customers is the most powerful field sales automation platform on the market. It enables field teams to supercharge productivity, stay engaged and close more business.With Map My Customers, field sales team members use data visualization to strategically plan their days and know which accounts are around them anytime they are in the field. Field productivity tools include route optimization, email automation, location-based lead generation and a business card scanner. Map My Customers enables field teams to increase revenue by: -Visiting more customers and spend less time in the car-Touching all customers regularly-Building relationships with the "right" accounts-Identifying new prospects-Having more time to sellAvailable anywhere on any device – Map My Customers integrates with leading CRMs including Salesforce, Microsoft Dynamics, Infusionsoft, Zoho & more. Show less
-
-
-
Hire Scene
-
United Kingdom
-
Events Services
-
Marketing Manager
-
Aug 2017 - Jan 2018
Managed marketing strategy in hiring 50+ on-demand employees Operated comprehensive company content marketing distribution strategy Coordinated guerrilla marketing & social media campaign Designated company spokesmen in re-launch video Managed marketing strategy in hiring 50+ on-demand employees Operated comprehensive company content marketing distribution strategy Coordinated guerrilla marketing & social media campaign Designated company spokesmen in re-launch video
-
-
-
NC State Entrepreneurship
-
United States
-
Higher Education
-
1 - 100 Employee
-
Consulting Analyst
-
Aug 2016 - Jan 2018
Provide logistics consulting to start-ups like Big Pixel, Minor Key Brewing, Hire Scene Collaborate with a team of consultants to find innovative solutions to challenges Conducted business procurement, business development, financial planning, & marketing activities Provide logistics consulting to start-ups like Big Pixel, Minor Key Brewing, Hire Scene Collaborate with a team of consultants to find innovative solutions to challenges Conducted business procurement, business development, financial planning, & marketing activities
-
-
-
Big Pixel, LLC
-
United States
-
Performing Arts
-
Consultant
-
Dec 2016 - Jun 2017
Big Pixel is a strategic design and development firm that is proudly based in Raleigh, NC. We are a unique mix of ninjas, rock stars, and nerds that exist solely to craft amazing mobile and web-based applications that change the world and the businesses that run it. Big Pixel is a strategic design and development firm that is proudly based in Raleigh, NC. We are a unique mix of ninjas, rock stars, and nerds that exist solely to craft amazing mobile and web-based applications that change the world and the businesses that run it.
-
-
-
Cisco
-
United States
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
Business Analyst Project Management
-
May 2016 - Aug 2016
Researched & organized implementation of 35+ software programs Navigated complex organizational structure with little direction to distill project plans Worked on team comprised solely of management or tenured professional Researched & organized implementation of 35+ software programs Navigated complex organizational structure with little direction to distill project plans Worked on team comprised solely of management or tenured professional
-
-
-
Icygo
-
India
-
IT System Custom Software Development
-
Director of Marketing
-
Jul 2015 - May 2016
I was the leader of a team in charge of driving downloads and business to business operations in the raleigh area and helped to drive over 1000 downloads Planned & executed marketing strategy to drive 1000+ downloads for application Secured business-to-business partnerships Established & organized the Ambassadors Program I was the leader of a team in charge of driving downloads and business to business operations in the raleigh area and helped to drive over 1000 downloads Planned & executed marketing strategy to drive 1000+ downloads for application Secured business-to-business partnerships Established & organized the Ambassadors Program
-
-
-
AroundCampus Group
-
United States
-
Advertising Services
-
1 - 100 Employee
-
Sales Team Leader
-
Apr 2015 - Aug 2015
-
-
Education
-
North Carolina State University
Bachelor's degree, Business Administration, Entrepreneurship
Community
