Zak Konway

Director of Customer Experience Specialist at Cardinal Point Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Sophos Certifed Engineer
    Sophos
    Dec, 2019
    - Nov, 2024
  • Veeam Technical Sales Professional (VMTSP)
    Veeam Software
    Dec, 2018
    - Nov, 2024

Experience

  • Cardinal Point Technologies
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Director of Customer Experience Specialist
      • Jan 2015 - Present

      I lead the service support structure for our business. This includes creating and implementing processes, policies, and guides to insure a best-in-class ongoing client experience. Our client experience mission is to create client confidence and loyalty through a cutting-edge, paired business/technical skill set and by exceeding client expectations at every turn. We specifically focus on building and maintaining client-intimate relationships at every organization level. I lead the service support structure for our business. This includes creating and implementing processes, policies, and guides to insure a best-in-class ongoing client experience. Our client experience mission is to create client confidence and loyalty through a cutting-edge, paired business/technical skill set and by exceeding client expectations at every turn. We specifically focus on building and maintaining client-intimate relationships at every organization level.

  • Gander Outdoors
    • United States
    • Sporting Goods Manufacturing
    • 700 & Above Employee
    • Asssistant Store Manager - Hardlines
      • Aug 2008 - Jan 2015

      I am currently the Hardlines Manager in charge of the Firearms, Hunting, Archery, and Fishing departments at Gander Mountain. In this job I deal with ATF regultations daily. Alongside this job, I also travel to other Gander Mountain stores as support help and trainer for new associates. I have developed strong leadership and project skills through my experience here as well as my volunteer position at my church. I am currently designing and implementing a new Safety and Security team at my church as well as serving else where.

  • Cope Roofing Company
    • Grunt/Ground man
      • Jun 2009 - Aug 2009

      Hauled shingles to the roof, cleaned the ground as the day went on. Prepared tools and supplies for guys on the roof. Assisted with tear-offs. Helped with odd jobs and multi-person jobs. Hauled shingles to the roof, cleaned the ground as the day went on. Prepared tools and supplies for guys on the roof. Assisted with tear-offs. Helped with odd jobs and multi-person jobs.

  • Oak Ridge Manufactured Housing Community
    • Maintenance
      • Jun 2004 - Jul 2008

      Anything that needed done. We were given a company truck to move furniture between garages and model homes. We were in charge of watering new sod that was laid in new yards. Often times I was forced to decorate the homes and repair odds and ends around them. Anything that needed done. We were given a company truck to move furniture between garages and model homes. We were in charge of watering new sod that was laid in new yards. Often times I was forced to decorate the homes and repair odds and ends around them.

Education

  • Ivy Tech Community College
    Associate of Science (A.S.), Computer Information Systems
    2012 - 2016
  • Crown Point High School
    Core 40 Diploma
    2006 - 2010

Community

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