Experience

OUTFITTERY

• Germany
• Retail Apparel and Fashion
• 100 - 200 Employee

• Stylist

  • Oct 2020 - Present



N26

• Germany
• Financial Services
• 700 & Above Employee

• N26 customer care agent

  • Jun 2018 - Present

  - frontline of the bank to the French speaking market. - Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. -Preventing fraud, protecting data and safeguarding -Experience in a Fintech environment -Experience with CRM tools - frontline of the bank to the French speaking market. - Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. -Preventing fraud, protecting data and safeguarding -Experience in a Fintech environment -Experience with CRM tools



Club Med

• France
• Hospitality
• 700 & Above Employee

• Manager Boutique Club med

  • May 2016 - Sep 2017

  -Managed a team of retail profesionnals of 5 people -Worked with different renowned brands (Lacoste, Rossignol, etc.) and Club Med line -Being able to offer the right product to the right customer -Dealing with an international clientele and upscale -Managed the merchandising of Club Med products -Managed the shop in terms of actions and orders. -Kept a strict view performances (KPI, conversion rate, average basket, inventories) -Organized and supervised different commercial animations of the shops with the other services of the Village -Motivated and coached a team of 5 in sales, merchandising, customer posture, and commercial animations Show less



Nomet France

• paris

• Showroom Assistant Nomet France

  • Mar 2015 - Oct 2015

  - Mutlibrand showroom during Paris Fashion Week - taking care of press and presenting the different collections to buyers - maintaining the database - help the designers merchandise - organization of events - assisting PR consultants in daily administrative tasks - email and telephone communication with stylists, editors and sponsoring - Mutlibrand showroom during Paris Fashion Week - taking care of press and presenting the different collections to buyers - maintaining the database - help the designers merchandise - organization of events - assisting PR consultants in daily administrative tasks - email and telephone communication with stylists, editors and sponsoring



H&M

• Sweden
• Retail
• 700 & Above Employee

• Salesman

  • Jul 2015 - Sep 2015

  Customer Service -Providing excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point -Answering phones courteously and promptly -worked Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities -Ring on the register, report and handle all required transactions, issue receipts and pack merchandise -Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags Efficiency -Execute reductions, price changes, transfers and cash register routines -Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed Show less



PetitHOOD

• Marketing & Buyer assistant

  • Nov 2014 - May 2015

  -Managed different brands (Gucci, Molly bracken, Dior, Dolce & Gabana, Chloé, Mini Rodini, Beau Loves, La faute à Voltaire) - Administrative follow-up of files: product sheets, order entry, referencing of products and suppliers. -Monitoring of suppliers and verification of information from them Sample management. -Follow up on promotional offers -Visual product management -Ensure the processing of purchasing guides in collaboration with the communication department -Realization of the reports, analyzes of the CA and the family of products -Participation in negotiations with suppliers -Participation in the organization of trade fairs -Community Management (twitter, facebook, instagram, google +) -Writing articles for the lifestyle blog -Solicited different kinds of designers for the website Show less



Nomet France

• Paris

• Buyer Assistant & Communication Assistant

  • May 2014 - Jul 2014

  Buyer assistant in the fashion sector: prospecting designers, choosing new trends, contact with designers. Participation in different exhibitions: Who's Next, Showroom Man . Community Manager: Analysis and proposal of a new communication strategy on social networks Photo Shooting Organization for the Fall / Winter Modem 2015. Organizing a Casting of models Creation of Moodboards for Photoshoot, Choice of trends for shooting (make-up, dress, hairstyle) Choice of studio. Creation of the Visual for the Modem Fall / Winter 2015. Organization of Nomet Showroom France for Fall Winter Fashion Week 2015: Choice of venue, trends, and designers. Show less



Secours populaire

• Région de Clermont-Ferrand, France

• University project

  • Sep 2013 - Mar 2014

  -Worked for charity and raised money so that 1250 children could attend a christmas show (Alice) -Managing social media -Organizing different events to raise money for low income with low income -Worked for charity and raised money so that 1250 children could attend a christmas show (Alice) -Managing social media -Organizing different events to raise money for low income with low income



Kütu Folk Records

• Région de Clermont-Ferrand, France

• Communication assitant

  • Jun 2013 - Jul 2013

  -Writing professional documents: press releases, articles -Community management, -Contacts with the press -Development of a communication strategy on social networks -Prospecting artists -sending records to different users around the world -Writing professional documents: press releases, articles -Community management, -Contacts with the press -Development of a communication strategy on social networks -Prospecting artists -sending records to different users around the world