Experience

DHL Aviation (UK) Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Customs Specialist

  • Mar 2022 - Present

  Liaising with customers and network contacts to handle customs clearance through to the declaration stage Where possible, clearing shipments before they arrive to minimise disruption Using the in-house electronic data system to help with clearance and record information Liaising with customers and network contacts to handle customs clearance through to the declaration stage Where possible, clearing shipments before they arrive to minimise disruption Using the in-house electronic data system to help with clearance and record information



DHL Express UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Network Desk

  • Feb 2022 - Mar 2022

  To handle all inbound requests from the global network into the UK for shipments already in transit. By handling these requests I reduce the number of unresolved shipments in the operational network. Resolving the delivery of both imported and exported material and providing timely responses to the requests I will minimise customer’s dissatisfaction and establish DHL’s reputation as a company that cares about its customers.Educate customers to reduce the risk of future shipments being delayed within the DHL network. Show less

• Trade Compliance Advisor (Secondment)

  • Aug 2021 - Jan 2022

  Responsible for providing the quickest resolution time on shipments which are held in the UK due to Denied Party and Country Based Sanction screening, by ensuring minimum impact on the transit time, and consequently customer experience, whilst abiding by all current legislation, procedures, and providing an ICCC customer experience. Also checking passports, or other government issued ID, against the data manifested and ensuring adherence to GDPR regulation with regards to personal data, adhering to Denied Party and Country Based Sanction processes. Show less

• Multi-Channel Advisor / Senior Advisor

  • Jul 2020 - Jan 2022

  I acted first point of contact via a variety of customer channels (voice, email, Twitter, Facebook ,Trust Pilot and Web-chat), handling shipping requests, customer queries and complaints and providing information and advice on transiting goods worldwide. I handled multiple contacts simultaneously (Chat/Voice) in order to maximise efficiency and sales whilst delivering the highest possible levels of Customer satisfaction. Also I covered the senior position within customer services with duties such as acting as a mentor and a role model for new team members, acting as first point of contact for customer complaints and provide support and advice to advisors with regards to process and procedure. I was also responsible for ensuring all calls are answered within 10 seconds as per our global KPI. Show less

• Customer Service Advisor

  • Feb 2019 - Jul 2020

  Completed a Level 2 Customer Service NVQ gaining a distinction grade.