Zaitun Nakizito
Customer service advisor at Uganda Telecom Ltd- Claim this Profile
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English Native or bilingual proficiency
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Luganda -
Topline Score
Bio
Credentials
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certificate of excellence
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Experience
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Uganda Telecom Ltd
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Uganda
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Telecommunications
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1 - 100 Employee
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Customer service advisor
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Mar 2020 - Present
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customer care executive
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Nov 2012 - Present
Resolving customer problems and queriesRecieving all incoming calls assigned to the loginExecuting number changes and handling sim replacement casesOperating the customer care user interfaces/systemsDrafting the weekly report on blue warrior activities in the market handled by the assigned team in the call center. Resolving customer problems and queriesRecieving all incoming calls assigned to the loginExecuting number changes and handling sim replacement casesOperating the customer care user interfaces/systemsDrafting the weekly report on blue warrior activities in the market handled by the assigned team in the call center.
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Exquisite Solution Limited
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Uganda
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Outsourcing/Offshoring
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1 - 100 Employee
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Customer Retention Executive
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Sep 2015 - Mar 2020
To manage the implementation of a customer retention and service strategy covering existing and new customer acquisitions, as well as database management and analysis and reporting. To manage the implementation of a customer retention and service strategy covering existing and new customer acquisitions, as well as database management and analysis and reporting.
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Education
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2007 - 2011
Makerere university
Bachelor of information technology, computer hardware -
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Nabisunsa girls
Community
