Zairah Mian Mahmood
Sales Coordinator at JH Specialty- Claim this Profile
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English Full professional proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Advertising Specialist (CAS)
PPAI - Promotional Products Association InternationalDec, 2022- Nov, 2024 -
Trained Advertising Specialist (TAS) Certificate
PPAI - Promotional Products Association InternationalSep, 2022- Nov, 2024
Experience
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JH Specialty
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Sales Coordinator
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Sep 2022 - Present
Support and facilitate order entry for a team of Account Managers and Account Associates. Provides product research, product recommendations, and pricing to clients and process and manage order entry to ensure a timely and accurate delivery. Support and facilitate order entry for a team of Account Managers and Account Associates. Provides product research, product recommendations, and pricing to clients and process and manage order entry to ensure a timely and accurate delivery.
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Business Development Manager cum Tender Specialist
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Apr 2021 - Jun 2022
Responsible for helping build up the business by identifying new business prospects and selling the company's product and services to them. Maintaining relationships with current clients and build and maintain relationships with new clients. Lastly staying ahead of our competition and work on sharpening and improving our skills by attending classes, seminars or workshops.Main Duties and Responsibilities:-Developing and generating client leads.-Participating in tenders / bid.-Introducing the organization's products or services to customers in order to follow up with further steps of the sales process.-Maintaining and updating an extensive Client Database.-Preparing Quotations.-Write bids, proposals, brochures and various other business informational letters.-Assist marketing team in development of advertising and promotional programs, telemarketing plans and tradeshows.-Guide, train and motivate sales team to meet or exceed the sales performance targets.-Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.-Study the tender documents and prepare submission documents – Technical and Commercial as well as prepare the tender costing documents and prepare a response time for the same. Show less
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Business Development Executive cum Admin Assistant
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Apr 2018 - Apr 2021
Day-to-day admin tasks and reporting.Following up of proposals and quotations sent by the sales coordinator.Participate in exhibits and expos to promote business.Preparing and delivering pitches and presentations to potential new clientsMaintaining and updating sales, marketing and business development documentation
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Sales Coordinator cum Personal Assistant to Sales Manager
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Oct 2017 - Apr 2018
Support the team with other responsibilities as requiredPrepare presentations and quotations as per RFQ request of clients.Handles Manager's email and prepares reports and bookings for special travels.Coordinate efforts between different departments, take part in meetings, travel between offices, and take on any other support tasks necessary to keep the business functioning smoothly.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Technical Support Representative | Telstra | Teletech
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Dec 2016 - Jun 2017
Consult with customers on technical support inquiries by voice communication channel. Main Duties and Responsibilities: -Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services. -Open and maintain customer accounts and information. -Resolve technical issues with patience and understanding. -Positively participate in company events, team activities, and continuous learning Consult with customers on technical support inquiries by voice communication channel. Main Duties and Responsibilities: -Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services. -Open and maintain customer accounts and information. -Resolve technical issues with patience and understanding. -Positively participate in company events, team activities, and continuous learning
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative | Comcast | Alorica
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Nov 2015 - Dec 2016
Handle’s high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing). Main Duties and Responsibilities: -Provide customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment. -Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. -Enter account information into billing system with a high degree of accuracy to execute transaction. -Participate in ongoing training to increase skill level and productivity Show less
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Education
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2012 - 2016
De La Salle-College of Saint Benilde
Bachelor of Arts - BA, Consular and Diplomatic Affairs
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