MIS Manager

• Mar 2023 - Present

Creates and maintains the network and databases for the company. Ensures stable operation of the network and databases by consistently scheduling and implementing updates and functionality tests; identifies and resolves any issues that are identified during the testing process. Develops, manages, and implements hardware maintenance, software support, network and remote backups, upgrades, and Internet support. Schedules and produces periodic reports regarding MIS performance. Analyzes and recommends software and hardware to maximize productivity for all networks. Collaborates with other departments and outside computer support vendors to schedule and coordinate upgrades and tests. Performs other related duties as assigned. Thorough understanding of networking systems. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite, Slack, JIRA and Odoo Organised with attention to detail. Working knowledge of various computer operating systems and interfaces. Ability to learn new technologies, frameworks, and architectures. Understanding of the Agile software development methodology Experience defining processes and standards. Experience leading implementations and/or operations Excellent organizational skills, effective time management, the ability to work independently, excellent attention to detail, positive client service attitude, the ability to multitask, and the ability to be flexible with changing priorities. Outstanding ability in managing and monitoring business operations. Strong hands-on management, and people management skills Ability to interact and influence a variety of users and senior management Show less

Senior Executive Information Technology

• Feb 2023 - Mar 2023

Information Technology Officer

• Aug 2021 - Feb 2023

Install, configure, and maintain computer hardware operating systems and applications Monitor and maintain computer system and network Hands on FortiGate Firewall, UniFi, Dream Machine Ensure security through access controls, backups, and firewalls Maintain Inventory of IT equipment Knowledge of Office 365 Administration (User creation, licenses Management) Work experience on Azure, SharePoint Site management Monitor performance and maintain systems according to requirement Troubleshoot issue and outages Talk to staff to help setup system or resolve issues Troubleshoot system and network problems, diagnosing and solving system or hardware faults Replace parts as required Provide support including procedural document and relevant reports Follow instructions to repair a fault or setup a system Support the roll out of new applications Setup new users accounts and profiles and deal with password issues Respond within agreed time limits to call outs/emergencies Prioritise and manage many open cases at one time Rapidly establish a good working relationship with customers and other professionals, such as software developers Test and evaluate new technology and recommend system Conduct electrical safety checks on computer systems/equipment Keep up to date of ever-changing software and operating systems Desktop support - direct user assistance Training of employees on different technologies License management Office 365 Prepare regular reports Maintain and update database Prepare reports and presentations with statistical data as assigned Show less

Information Technology Administrator

• Jan 2020 - Jul 2021

To assess present network serves, operating systems and security layer. To upgrade hardware and software programs. To install and implement effective security systems. To perform data backup and recovery processes. To resolve issues with systems and programs. Install and configure software and hardware. Manage network servers and technology tools. Set up accounts and workstations. Monitor performance and maintain systems according to requirements Troubleshoot issues and outages. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies. Hands on sonicwall firewall. Email creation. Email migration. Maintaining inventory. performing assigned IT related task. Monitoring cameras. Depolyment of Pfsense Firewall. works on mikrotek router. Show less

IT Support Officer

• 2018 - Jan 2020

IT System/Network Engineer Windows installation. Hardware repairing. Troubleshooting. IT support remotely in USA. G suite Admin. LAN Wan Troubleshooting. installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required. Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues on Gsuit. Working continuously on a task until completion (or referral to third parties, if appropriate). Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals. Testing and evaluating new technology. Show less

System Development Specialist

• May 2017 - Aug 2017

Basic Troubleshooting. IT System/Network Engineer Windows installation. Hardware repairing. LAN Wan Troubleshooting. Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. IT and System Specialist IT Administrator Basic Troubleshooting. IT System/Network Engineer Windows installation. Hardware repairing. LAN Wan Troubleshooting. Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. IT and System Specialist IT Administrator