Zainab Molani
Carrum Health Operations Specialist at Carrum Health- Claim this Profile
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English Native or bilingual proficiency
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French Professional working proficiency
Topline Score
Bio
Credentials
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DRIVE leadership certification
Dartmouth College Athletic Department - Peak PerformanceJul, 2016- Nov, 2024
Experience
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Carrum Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Carrum Health Operations Specialist
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Aug 2022 - Present
As an operations specialist, I am heavily involved with the workflows, processes, and data analyses for the company (and in particular the Care Team). Our team handles everything from patient exceptions to Care App updates to client implementation assistance. In this role, I have worked extensively with other Carrum departments to improve the company's scalability and ensure we are on trend to meet our OKRs. I conduct large-scale data analysis projects and suggest new guidelines and workflows to improve our core functions. My projects have centered around number of surgeries, patient retention, and improving the patient and Care Team member experience when using our Care App tool. Show less
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Patient Care Specialist
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Nov 2021 - Aug 2022
As a patient care specialist, I took patients through the entire Carrum Health surgical journey. I had over 120 patients complete a surgery with me, including many repeat patients who specifically requested to have me as their specialist again. In this role, I was able to get more involved in larger scale cross-functional projects and leverage my knowledge of the entire patient journey to assist other departments. Some of my projects included the creation of a tracking board for changes to our Care App, updating tasks for the Care Team, creating scripting for patient offline calls, and supporting my manager in ticket follow ups. Show less
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Patient Care Associate
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May 2021 - Nov 2021
I worked with our surgery patients to take them through the first steps of our program's process. This included fielding phone calls, making outreaches, troubleshooting, and being a point of contact for my patients. In this role, I managed a caseload of anywhere from 40-90 cases, while also working on side projects. Due to my medical knowledge, I was put on the medical records review team where I reviewed records for our entire Care Team before they were sent on to our Centers of Excellence with patient referrals. Show less
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Flare Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Growth Marketing Specialist
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Jul 2020 - Apr 2021
My position changed from implementation specialist to growth marketing specialist with the onset of the COVID-19 pandemic. Since I was no longer able to go to offices and work face-to-face with our users, my tasks changed to researching, implementing, and reporting on user engagement experiments and strategies. Our primary focus involves email marketing of our app, as well as some phone calls and fax engagement.
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Implementation Specialist
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Aug 2019 - Apr 2021
As an implementation specialist, I was responsible for on-the-ground interactions with our customer base in NYC. I met with physicians and their office staff to introduce our referrals app, help them get set up on it, and provide assistance and support as needed. In this role, I also liaised with some of the administration personnel at our hospital clients and provided support and metrics for data analysis.
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Brooklyn Tap House
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United States
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Restaurants
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Waitress/Front of House
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Sep 2019 - Dec 2019
As a part-time server, I was responsible for ensuring that customers were seated, able to order, and had a pleasant experience at the bar. Overall, I really enjoyed my time at Brooklyn Tap House because I was able to meet a large variety of clientele and become more engaged with my community in Brooklyn. Unfortunately, the business closed at the end of 2019, so I was unable to continue working there. As a part-time server, I was responsible for ensuring that customers were seated, able to order, and had a pleasant experience at the bar. Overall, I really enjoyed my time at Brooklyn Tap House because I was able to meet a large variety of clientele and become more engaged with my community in Brooklyn. Unfortunately, the business closed at the end of 2019, so I was unable to continue working there.
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Next Level Fitness
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Wellness and Fitness Services
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1 - 100 Employee
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Front Desk Staff
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Jan 2019 - Aug 2019
I interacted with customers and ensured that they had a smooth check-in experience whenever they attended a fitness class. I maintained the cleanliness of the facilities and studios. My responsibilities also included opening and/or closing the studio for the day a few times a week. I interacted with customers and ensured that they had a smooth check-in experience whenever they attended a fitness class. I maintained the cleanliness of the facilities and studios. My responsibilities also included opening and/or closing the studio for the day a few times a week.
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Dartmouth College - Department of Psychological and Brain Sciences
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Dartmouth College
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Computational Social Affective Neuroscience Laboratory Research Assistant
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Jun 2016 - Oct 2018
Over the course of my time working in this lab I have been able to partake in a variety of interesting and inspiring experiments. I have learned how to conduct analyses, use lab-specific software and instruments (including behavioral science techniques and the fMRI), and follow through on thought-provoking questions to drive forward experiments and data collection. The work I participated in is now under review at a multitude of scientific journals including Nature Communications Biology. Over the course of my time working in this lab I have been able to partake in a variety of interesting and inspiring experiments. I have learned how to conduct analyses, use lab-specific software and instruments (including behavioral science techniques and the fMRI), and follow through on thought-provoking questions to drive forward experiments and data collection. The work I participated in is now under review at a multitude of scientific journals including Nature Communications Biology.
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Dartmouth College
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United States
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Higher Education
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700 & Above Employee
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Captain of Dartmouth Women's Squash Team
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May 2017 - Jun 2018
Earlier this year in May, I was given the privilege of serving as the captain of our varsity women's squash team for the 2017-18 year. This new leadership position has driven me to adapt to and fulfill a new role in a familiar setting. As captain, I support the team with my skills and character, while encouraging the unit to strive toward their best selves both on and off the court. I am eager extend my support to the team and develop enhanced leadership skills whilst continuing to improve in my squash career and mentor my team! Show less
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Junior Squash Assistant Coach
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Jan 2015 - Jun 2018
This job has been incredibly rewarding as I am able to work with kids, ages 6-14, to help enhance and hone their on-court squash skills, build lasting good-sportsmanship ideals, and promote a healthy lifestyle and work ethic. These are all qualities that squash taught me so I am excited to be able to share them with others.
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Student Accessibility Services Note Taker
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Jan 2016 - May 2018
I have worked as a note-taker for Dartmouth's Student Accessibility Service since I was a sophomore. I am required to have exceptional organizational and listening skills to create notes that actually help the student they are meant for. This job also fosters responsibility and discretion by enforcing a 24 hour window in which to send notes to the recipient who may wish to remain anonymous.
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Dartmouth College Women's Varsity Squash Team
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Dartmouth College
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Varsity Starting Athlete
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Sep 2014 - Jun 2018
Playing a varsity sport in college requires a lot of discipline, time management, and accountability. In this role, I must: • Balance a 20 hour per week training schedule with a full school course load on a daily basis. • Be a functional team member of a top eight in the nation team that requires rigorous daily training on and off season. • Listen to my peers and coaches, be respectful, handle team issues and work with others for a common goal. Playing a varsity sport in college requires a lot of discipline, time management, and accountability. In this role, I must: • Balance a 20 hour per week training schedule with a full school course load on a daily basis. • Be a functional team member of a top eight in the nation team that requires rigorous daily training on and off season. • Listen to my peers and coaches, be respectful, handle team issues and work with others for a common goal.
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VillageMD
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United States
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Hospitals and Health Care
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700 & Above Employee
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Chicago Market and Business Development Intern
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Jun 2017 - Sep 2017
At VillageMD, I began my journey into healthcare fulfilling an internship role as an impactful team member on the Chicago Market Populations Health Operations and Business Development team. Venturing into healthcare with intent to one day become a surgeon, I facilitated physician outreach and helped physicians manage chronically ill patients in their practice. This experience educated me on the business setting of healthcare while allowing me to grow professionally in a way dissimilar to my normal scientifically-oriented settings. I learned an immense amount about the healthcare system I one day desire to thrive in. Show less
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Georgetown University
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United States
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Higher Education
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700 & Above Employee
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Neuropathology Research Assistant
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Mar 2017 - Jun 2017
I was able to work with a neuropathologist, Dr. Harris, both shadowing him and conducting research in his lab. Dr. Harris taught me so much about the brain and allowed me to learn by asking questions, doing research (physical research in the lab and also looking into questions I had), and taking part in brain cuttings. Learning from many different modalities- visual, auditory, tactile - allowed me to thoroughly engage with the material and helped me to retain information. I was able to further my knowledge of the brain and the human body and learn more about the field of medicine in the process. Show less
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Dartmouth Model UN
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Hanover, NH
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Public Relations Director
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May 2015 - May 2017
This experience took me out of my comfort zone because I had never worked with ModelUN before. My role involved monitoring the Dartmouth Model UN social media accounts and updating our participants on conference dates and information. As the public relations director, I had to speak with faculty from different schools to obtain information relevant to our event. It was my job to be the head of communication for our organization and ensure that certain events ran smoothly during the conference itself. Show less
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New Hampshire Birth Cohort Study
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Dartmouth Hitchcock Medical Center
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Administrative Research Assistant
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Jun 2016 - Aug 2016
During the summer of my sophomore year, I was able to work with the New Hampshire Birth Cohort Study at Dartmouth Hitchcock Medical Center. During my time with the study, I was trusted to work with confidential paperwork and complete data entry for further analysis. I was also tasked with creating the data sample collection kits for various stages in the longitudinal study. This study is still ongoing and will be running for quite a while. During the summer of my sophomore year, I was able to work with the New Hampshire Birth Cohort Study at Dartmouth Hitchcock Medical Center. During my time with the study, I was trusted to work with confidential paperwork and complete data entry for further analysis. I was also tasked with creating the data sample collection kits for various stages in the longitudinal study. This study is still ongoing and will be running for quite a while.
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Life Time Inc.
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Summer Camp Counselor
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Jun 2012 - Aug 2012
This job was my first foray in to the working world. I was able to work with a different group of kids each week and facilitate different activities for them, from pool trips to arts and crafts to rock climbing. This was a great experience for me because I learned how to effectively communicate with people of all ages, children, my peers and fellow counselors, and the parents. I would always come home tired at the end of the day, but it was fulfilling to know that I was making an impact on a kid's fun summer. Show less
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Education
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2014 - 2018
Dartmouth College
Neuroscience, Cognitive Science -
2018 - 2019
Case Western Reserve University
Master's degree, Medical Physiology -
2010 - 2014
Lake Zurich High School
High School Diploma, Graduated Magna Cum Laude
Community
