Experience

Community Living Cambridge

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Residential Counselor

  • Jul 2018 - Present



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • May 2016 - May 2018

  • Counsel customer on options for services and coverage. • Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. • Respond to questions and concerns about service, and escalate calls appropriately. • Counsel customer on options for services and coverage. • Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. • Respond to questions and concerns about service, and escalate calls appropriately.



Counseling

• windsor

• Welcoming Center

  • Jun 2017 - Dec 2017

  • Designed and implemented creative group programs benefiting young adult (ages 13 to 19) by enhancing their social skills and self-esteem. • Facilitated supportive services/counseling for client family members to address special concerns that ease the transition to moving to a new country. • Forged community connections benefiting staff, and clients. • Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs. • Monitored and maintained compliance with casework milestones and time frames with City and State regulations



Placement

• Windsor

• Women Enterprise Services

  • Sep 2015 - Apr 2016

  • Front desk duties: Conduct interviews with clients, assess and review their situation, recommend and occasionally decide information resource and support services. • Liaise and make referrals to other agencies, organize and manage support packages. • Maintain and document timely records on client conditions and any observable signs for further improvement that could impact future treatments. • Participate in multidisciplinary team meetings, file and maintain accurate records, and prepare reports. • Attend court cases in collaboration with supervisor and help undertake case notes and assessment write-ups. Assist clients coping with problems resulting from long-term social issues and/or illnesses with recovery difficulties. • Respond appropriately to crisis situations that may arise in the office and in the community with clients and/or family members/significant others



Spring Phonathon

• Windsor

• Telephone Canvasser

  • Feb 2016 - Mar 2016

  • Make outgoing calls to pervious graduate students to make donations to their faculity of choice • Updating graduate students’ recorded by collecting feedback of their experience after graduating from the University of Windsor • Make outgoing calls to pervious graduate students to make donations to their faculity of choice • Updating graduate students’ recorded by collecting feedback of their experience after graduating from the University of Windsor