System Administrator

• Apr 2022 - Present

Senior IT Support Specialist

• Jun 2016 - Present

• Provide tier-III support for the company globally with a special focus on Canada.• Work on a team of 20 plus that are located around the world• Manage the service desk queue daily. Assign ticket to the appropriate workgroups or technicians• Create and manage users in a Azure Hybrid Active Directory environment• Assigned and modify users’ permissions via security groups • Create and manage mailboxes and distribution groups in Exchange Online• Troubleshoot mail issues using various mail tracing tools. Determine where and why email delivery failed• Troubleshoot VPN (Fortinet) and Multifactor Authentication issues. • Investigate phishing email and determine if it is valid• Assisted with switch, firewall and server install at multiple offices• Coordinated with contractors during 2 office expansion to meet network requirements• Participated in companywide ISO audit• Maintain on-site server room• Liaise between CIT and local office. Provide training for new IT resources and initiatives • Assigned and modify users’ permissions via security groups

IT Support

• Oct 2014 - Oct 2015

• Designed and implemented IT plans for vendors such as Vancouver Whitecaps FC, BC Lions, 2014 CFL Grey Cup, Home and Garden show, Taylor Swift and One Direction• Provided support to deploy and maintain IT infrastructure before and during FIFA Women’s World Cup • Produced decision notes (high level business case) for upcoming projects• Provided desktop support to over 50 users• Reviewed, tested and installed updates and patches to all desktops via WSUS • Designed and implemented IT plans for vendors such as Vancouver Whitecaps FC, BC Lions, 2014 CFL Grey Cup, Home and Garden show, Taylor Swift and One Direction• Provided support to deploy and maintain IT infrastructure before and during FIFA Women’s World Cup • Produced decision notes (high level business case) for upcoming projects• Provided desktop support to over 50 users• Reviewed, tested and installed updates and patches to all desktops via WSUS

Network Security Analyst

• Jun 2012 - Aug 2013

• Managed various network devices including Cisco routers, switches, ASAs, and Riverbed, Bluecoat and Checkpoint• Regularly updated internal servers on a monthly basis • Created, resolved and escalated client tickets with in the SLA• Actively monitored network while working 12 hour shifts on a 24/7 schedule in the NOC• Analyze firewall logs to investigate abnormal network behavior • Maintained a network of computers and servers using Windows Server 2008 and VMware• Analyzed and generated security reports per managements request• Took inventory of all computers, servers and devices on a monthly basis• Solved employee technical issues by dealing with both hardware and software (MS Office)