Experience

Data Interconnect Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Implementation Specialist

  • Sep 2020 - Present



ITS

• Software Support Analyst

  • Aug 2019 - Sep 2020

  I worked at IT Retail Systems, a leading EPOS company at which I had many responsibilities. Some of which include providing customer support on the in house built software, completing setups for systems, software testing as well as setting up and fixing any issues with SQL & FTP backups. SQL & FTP is a responsibility that I saw to on a daily basis. For software testing, my main task was to find bugs and exploits in the companies bespoke client and report findings to senior developers. I worked at IT Retail Systems, a leading EPOS company at which I had many responsibilities. Some of which include providing customer support on the in house built software, completing setups for systems, software testing as well as setting up and fixing any issues with SQL & FTP backups. SQL & FTP is a responsibility that I saw to on a daily basis. For software testing, my main task was to find bugs and exploits in the companies bespoke client and report findings to senior developers.



Stay Inn Hotel Manchester

• Manchester, England, United Kingdom

• General Attendant

  • Dec 2016 - Mar 2017

  My role as a General Attendant included greeting guests as they arrived at the hotel, serving them with food and drink and providing the best possible customer service. This role helped improve my communication and customer service skills as I was given the responsibility of being a customer's first impression of the hotel. Due to the nature of my shifts, I had to be flexible and manage my time efficiently to still prioritise my University studies. My role as a General Attendant included greeting guests as they arrived at the hotel, serving them with food and drink and providing the best possible customer service. This role helped improve my communication and customer service skills as I was given the responsibility of being a customer's first impression of the hotel. Due to the nature of my shifts, I had to be flexible and manage my time efficiently to still prioritise my University studies.



Bibby Distribution

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Accounts/Receivable Payable Intern

  • Jul 2015 - Aug 2015

  I relished the opportunity to interact with customers over the phone whilst working in Accounts Payable and Accounts Receivable. During this time, I was required to use both business to business and business to consumer communication techniques to deliver the most effective work methods. After initial perseverance, I became increasingly aware of the types of questions asked of me and this assisted my development through my ability to listen and learn. I relished the opportunity to interact with customers over the phone whilst working in Accounts Payable and Accounts Receivable. During this time, I was required to use both business to business and business to consumer communication techniques to deliver the most effective work methods. After initial perseverance, I became increasingly aware of the types of questions asked of me and this assisted my development through my ability to listen and learn.