Experience

Knoah Solutions

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Support Specialist

  • May 2021 - Present

  Working Tool: LivePerson, ASP, GCIC. Working as a Samsung Care Pro Agent, as a technical support. (Customer Support Specialist) Technical Support for HE (Home Electronics) and IT (Information Technology). Capable of handling multiple chats and multi-tasking. Ability to handle unpleasant situations. Troubleshooting knowledge over multiple Samsung electronics. Working Tool: LivePerson, ASP, GCIC. Working as a Samsung Care Pro Agent, as a technical support. (Customer Support Specialist) Technical Support for HE (Home Electronics) and IT (Information Technology). Capable of handling multiple chats and multi-tasking. Ability to handle unpleasant situations. Troubleshooting knowledge over multiple Samsung electronics.



Global Logic

• Associate Analyst

  • Mar 2020 - Apr 2021

  Working Tool: Crowd Computing. Follow up day to day changes in process and tools. Analyzation and modification of the data from the available resources. Maintained 100% quality in process. Worked with process leads for the final submission of the data to clients. Worked in initiating, planning, monitoring, execution and control of the project deliverables. Working Tool: Crowd Computing. Follow up day to day changes in process and tools. Analyzation and modification of the data from the available resources. Maintained 100% quality in process. Worked with process leads for the final submission of the data to clients. Worked in initiating, planning, monitoring, execution and control of the project deliverables.



Bisleri International Pvt Ltd

• India
• Food and Beverage Services
• 700 & Above Employee

• Senior Production Officer

  • Apr 2018 - Feb 2020

  Working Tool : ERP Navision.*Target oriented in running a high efficient productivity line, working along with co-workers as a team and achieving targets. *Maintaining Supply Chain Management (SCM) by coordinating along with other departments.*Regularly maintaining the maintenance of the machinery and attending the breakdowns with appropriate solution. *Warehouse management, Inventory management, Manpower management.*Attended various workshops conducted by the organization (FSSAI standards, ISO standards, Marketing., etc).