Chief Operating Officer

• Feb 2018 - Present

• Design and implement business strategies, plans and procedures • Set comprehensive goals for performance and growth • Establish policies that promote company culture and vision • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) • Lead employees to encourage maximum performance and dedication • Evaluate performance by analyzing and interpreting data and metrics • Manage relationships with… Show more • Design and implement business strategies, plans and procedures • Set comprehensive goals for performance and growth • Establish policies that promote company culture and vision • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) • Lead employees to encourage maximum performance and dedication • Evaluate performance by analyzing and interpreting data and metrics • Manage relationships with Clients/Partners/Vendors • Monitoring invoices, money handling procedures, accounting and bank processes. • Preparing timely and accurate financial performance reports. • Overseeing marketing initiatives and implementing better business practices. • Delegating responsibilities to ensure staff members grow as capable participants. • Employing various initiatives to coach employees to optimize their capabilities. • Completing performance reviews in a prudent manner. • Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements. • Optimize key processes for efficient delivery • Hire, coach and provide training to personnel to maintain high customer service standards • Maintain healthy working relations with the key stakeholders to ensure optimum delivery • Design policies that align with overall strategy Show less • Design and implement business strategies, plans and procedures • Set comprehensive goals for performance and growth • Establish policies that promote company culture and vision • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) • Lead employees to encourage maximum performance and dedication • Evaluate performance by analyzing and interpreting data and metrics • Manage relationships with… Show more • Design and implement business strategies, plans and procedures • Set comprehensive goals for performance and growth • Establish policies that promote company culture and vision • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) • Lead employees to encourage maximum performance and dedication • Evaluate performance by analyzing and interpreting data and metrics • Manage relationships with Clients/Partners/Vendors • Monitoring invoices, money handling procedures, accounting and bank processes. • Preparing timely and accurate financial performance reports. • Overseeing marketing initiatives and implementing better business practices. • Delegating responsibilities to ensure staff members grow as capable participants. • Employing various initiatives to coach employees to optimize their capabilities. • Completing performance reviews in a prudent manner. • Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements. • Optimize key processes for efficient delivery • Hire, coach and provide training to personnel to maintain high customer service standards • Maintain healthy working relations with the key stakeholders to ensure optimum delivery • Design policies that align with overall strategy Show less

Chief Marketing Officer

• Sep 2015 - Jan 2020

Customer Experience Manager

• Nov 2010 - Apr 2018

Manage end to end customer value chain through NPS process to provide a differentiated experience to the customers which they value the most. This role is quite broad as it requires involvement and focus of all the departments in a company such as ( Strategy , Sales, Marketing , Products , etc) . What we work towards is to inculcate a customer centric mindset . Some key deliverable in this role are to : -Strengthen the focus on target segments to define the assets necessary to… Show more Manage end to end customer value chain through NPS process to provide a differentiated experience to the customers which they value the most. This role is quite broad as it requires involvement and focus of all the departments in a company such as ( Strategy , Sales, Marketing , Products , etc) . What we work towards is to inculcate a customer centric mindset . Some key deliverable in this role are to : -Strengthen the focus on target segments to define the assets necessary to serve them. -Strengthen customer perception through systematic work on the key drivers of customer experience -Provide seamless customer experience across touch points and throughout the customer life cycle Show less Manage end to end customer value chain through NPS process to provide a differentiated experience to the customers which they value the most. This role is quite broad as it requires involvement and focus of all the departments in a company such as ( Strategy , Sales, Marketing , Products , etc) . What we work towards is to inculcate a customer centric mindset . Some key deliverable in this role are to : -Strengthen the focus on target segments to define the assets necessary to… Show more Manage end to end customer value chain through NPS process to provide a differentiated experience to the customers which they value the most. This role is quite broad as it requires involvement and focus of all the departments in a company such as ( Strategy , Sales, Marketing , Products , etc) . What we work towards is to inculcate a customer centric mindset . Some key deliverable in this role are to : -Strengthen the focus on target segments to define the assets necessary to serve them. -Strengthen customer perception through systematic work on the key drivers of customer experience -Provide seamless customer experience across touch points and throughout the customer life cycle Show less