Help Desk Support Technician Level I

• Aug 2022 - Present

Supply Chain Specialist

• May 2021 - Feb 2022

- Manage ordering for 4-5 AR Sortable Amazon sites on a daily basis.- Daily use of Microsoft Office Applications to organize and calculate the accurate amount of items to order.- Daily use of Amazon's Delphi Software to manage and create multiple orders to send to coupa.- Daily use of Coupa, which is the global technology platform for Business Spend Management.- Editing and creating purchase orders in Coupa to send to suppliers.- Communicating with Supplier on a daily basis through emails and calls to ensure successful delivery of orders.- Manage invoice holds and assist the AP holds team with any requests that need to be followed up on.- Analyze metrics daily to improve standard work processes.- Create deep dive reports for out-of-range metrics and provide a suggestion on how to improve processes.- Analyze discrepancy reports to ensure site counts and dollar value amounts are accurate for the finance team to approve.- Send out weekly forecast reports to confirm that each supplier will have enough inventory for sites to order.

Central Associate

• Aug 2019 - May 2021

- Manage 6-8 dispatch stations on a daily basis.- Communicate with dispatchers and delivery associates to setup rescues.- Plan and execute about 20-30 rescues per day.- Provide Package Support to Amazon drivers daily.- Utilize communication applications such as Amazon Chime, Amazon connect and Call-em-all effectively.