Zaid M.
Technical Operations Manager at Retention.com- Claim this Profile
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English Native or bilingual proficiency
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Dari/Farsi Native or bilingual proficiency
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Arabic (reading ability) Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Lisa Rogalski
Zaid was my early morning counterpart here at Bolt. Completely friendly and dependable, it turned out that he was also a brilliant engineer. There was never a hesitation to reach out to Zaid with a question. He was always so willing to help tackle a problem. The next place he goes, he will be a complete asset to his team.
Elec Boothe
It is my pleasure to recommend Zaid based on our shared experience at Bolt. Zaid is a highly self-reliant individual who requires minimal oversight on assigned tasks. He consistently delivered exceptional results, as evidenced by his consistent maintenance of a 100% customer-reported CSAT. Zaid exhibited tremendous adaptability, handling several managerial and role changes with grace and professionalism. Moreover, he has a remarkable skill for balancing priorities and meeting multiple deadlines. Zaid has been an invaluable cross-functional partner to engineering and customer success managers, contributing significantly to collaborative efforts. I wholeheartedly endorse Zaid and would gladly work with him again in the future.
Lisa Rogalski
Zaid was my early morning counterpart here at Bolt. Completely friendly and dependable, it turned out that he was also a brilliant engineer. There was never a hesitation to reach out to Zaid with a question. He was always so willing to help tackle a problem. The next place he goes, he will be a complete asset to his team.
Elec Boothe
It is my pleasure to recommend Zaid based on our shared experience at Bolt. Zaid is a highly self-reliant individual who requires minimal oversight on assigned tasks. He consistently delivered exceptional results, as evidenced by his consistent maintenance of a 100% customer-reported CSAT. Zaid exhibited tremendous adaptability, handling several managerial and role changes with grace and professionalism. Moreover, he has a remarkable skill for balancing priorities and meeting multiple deadlines. Zaid has been an invaluable cross-functional partner to engineering and customer success managers, contributing significantly to collaborative efforts. I wholeheartedly endorse Zaid and would gladly work with him again in the future.
Lisa Rogalski
Zaid was my early morning counterpart here at Bolt. Completely friendly and dependable, it turned out that he was also a brilliant engineer. There was never a hesitation to reach out to Zaid with a question. He was always so willing to help tackle a problem. The next place he goes, he will be a complete asset to his team.
Elec Boothe
It is my pleasure to recommend Zaid based on our shared experience at Bolt. Zaid is a highly self-reliant individual who requires minimal oversight on assigned tasks. He consistently delivered exceptional results, as evidenced by his consistent maintenance of a 100% customer-reported CSAT. Zaid exhibited tremendous adaptability, handling several managerial and role changes with grace and professionalism. Moreover, he has a remarkable skill for balancing priorities and meeting multiple deadlines. Zaid has been an invaluable cross-functional partner to engineering and customer success managers, contributing significantly to collaborative efforts. I wholeheartedly endorse Zaid and would gladly work with him again in the future.
Lisa Rogalski
Zaid was my early morning counterpart here at Bolt. Completely friendly and dependable, it turned out that he was also a brilliant engineer. There was never a hesitation to reach out to Zaid with a question. He was always so willing to help tackle a problem. The next place he goes, he will be a complete asset to his team.
Elec Boothe
It is my pleasure to recommend Zaid based on our shared experience at Bolt. Zaid is a highly self-reliant individual who requires minimal oversight on assigned tasks. He consistently delivered exceptional results, as evidenced by his consistent maintenance of a 100% customer-reported CSAT. Zaid exhibited tremendous adaptability, handling several managerial and role changes with grace and professionalism. Moreover, he has a remarkable skill for balancing priorities and meeting multiple deadlines. Zaid has been an invaluable cross-functional partner to engineering and customer success managers, contributing significantly to collaborative efforts. I wholeheartedly endorse Zaid and would gladly work with him again in the future.
Credentials
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B2C Commerce Developer with SFRA
Trailhead by SalesforceMar, 2023- Nov, 2024
Experience
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Retention.com
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United States
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Software Development
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1 - 100 Employee
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Technical Operations Manager
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Oct 2023 - Present
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Bolt
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United States
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Software Development
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200 - 300 Employee
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Senior Support Engineer
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Jun 2023 - Jun 2023
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Senior Technical Account Manager
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Oct 2022 - Jun 2023
Trusted advisor to enterprise customers and strategic partner technology teams for all things eCommerce.Partnered closely with clients to resolve technical issues by employing browser dev tools, application logs, SQL database queries, and source code analysis.Managed customer escalations in concert with Bolt Support, Engineering and Success teams.Coordinated with engineering and product teams to address technical issues and incorporate customer feedback into product development.Advised enterprise customers, strategic partners and internal stakeholders on integrating Bolt with eCommerce platforms and other Fintech solutions.Developed and maintained detailed technical documentation and knowledge bases to facilitate efficient support processes. Show less
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Index Exchange
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Canada
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Technology, Information and Internet
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400 - 500 Employee
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Senior Associate, Technical Solutions Consultant
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Jan 2021 - Oct 2022
Languages/Tools Used: VueJS, JavaScript, Python, APIs/Endpoints, Gitlab, Jira/Confluence, Salesforce, SQL/Databases, NodeJS, Quasar Responsible for developing, distributing, and maintaining tools and web applications for the services, operations, and sales teams. Primary technical contact for clients and internal teams – responsible for responding to/resolving a wide range of inquiries from basic product questions to technical integration issues. Coordinate with engineering teams in identifying, reporting, and resolving integration issues. Partnered with clients and account management teams to understand and develop customized engineering solutions based on requirements and constraints. Show less
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Dynata
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United States
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Market Research
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700 & Above Employee
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Web Application Developer
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Aug 2019 - Dec 2020
Languages/Tools Used: Angular, Javascript, TypeScript, jQuery, CSS, HTML, NodeJS, GitHub, AdobeXD, JiraResponsible for creating web application portals and premium cross-platform tools. This required knowledge of Object Oriented Design, cross-browser compatibility, general web functions and solid experience in designing and building high performing user interfaces.Provided help desk support for clients and internal members. This usually entailed custom development requests or upgrading functionalities of internal tools. Experience in communicating with clients, UI/UX designers, and product management to determine project requirements, derive technical strategy and provide appropriate timelines. Show less
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Survey Programmer
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Aug 2017 - Aug 2019
Languages Used: Python, XML, HTML/CSS, Javascript/jQueryResponsible for programming complex online questionnaires for clients. This includes survey scripting, design and programming, managing languages, reporting, and data delivery.Agile development approach - worked closely with cross-functional teams to consult on survey design planning, early delivery, and ensuring flexibility for programming changes to ensure client projects are completed on time and budget.Responsible for quality assurance processes (functional and non-functional testing) to ensure projects were completely error free. Verifying data integrity through manual data validation checks and simulations. Simultaneously managed multiple projects while meeting demanding deadlines Part of the “Strategic Client” programming team – responsible for taking on new accounts/clients that are important to Dynata’s top-line growth Recipient of “Recognition” Awards for the efficiency and quality of projects completed Show less
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Solar Power Network
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Canada
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Renewables & Environment
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1 - 100 Employee
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Engineering Intern
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Jul 2014 - Apr 2016
Development of the Network Planning Budget Tool: Created a fully operational budget calculator that estimates the total construction cost of a site. This tool will be used to create and evaluate all of the FIT 3 and 3.5 sites. Network Planning: Created network plans for sites in Ontario and Japan Shade Analysis: Since first term at SPN, completed 100+ shade analysis in Google SketchUp Preliminary Layout: Using AutoCAD, created and designed preliminary layouts for 25 buildings in the Ontario FIT 3.5 Portfolio Complete Site Layouts: Completed the full design of 3 sites using AutoCAD which were then submitted for full engineering and construction Electrical Stringing of Layouts: Completed the electrical stringing of sites Stringing sites involved understanding of construction and electrical efficiencies Project Coordination: -Provided engineering coordination Show less
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Education
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2013 - 2017
Queen's University
Bachelor of Computing, Software Design -
2009 - 2013
Middlefield Collegiate Institute
Ontario Secondary School Diploma
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