Experience

FundBox

• Singapore
• Financial Services
• 1 - 100 Employee

• Admin & Ops Assistant Manager

  • Jan 2021 - Present

  Position 1: Head of Debt Recovery Strategy (NPL)- Managed 5 External Debt Collection Agencies (DCA) & Credit Bureau (CBA) partnerships for NPL recovery, optimizing partner performance.- Delivered monthly data-driven reports to facilitate strategic decisions.- Ensured equitable NPL portfolio assignments for efficient recovery.- Successfully onboarded and tested new DCA & CBA partners for enhanced results.Position 2: Field Team Leader- Led a team of 10 Part-Time Field Officers & 2 Admins, streamlining operations for seamless project execution.- Produced monthly reports to support informed decision-making.- Attracted top talent and implemented a mobile app to boost field team efficiency.Position 3: HR & Team Growth Specialist- Orchestrated strategic team expansion across Kuching, KL, JB, and Singapore to drive collections and meet organizational goals.- Spearheaded talent acquisition efforts, streamlining onboarding for seamless integration.- Developed and implemented comprehensive training programs for effective collections.- Continuously optimized team performance to align with company objectives and standards. Show less

• Accounts & Admin Supervisor

  • Jul 2020 - Dec 2021

  - Team Management: Proficiently managed and mentored collections team, ensuring operational efficiency within the D1 to D91 collections cycle.- Recordkeeping: Maintained real-time recordkeeping and efficient reconciliations, ensuring accurate and up-to-date financial data.- Customer Service Excellence: Elevated customer service standards within the collections department, enhancing client relationships and satisfaction.- Automation: Developed and implemented automation solutions, utilizing Google AppScript and Google Formulas, to streamline data entry processes, boosting efficiency. Show less

• Accounts & Admin Clerk

  • Sep 2019 - Jul 2020

  - Accurate Recordkeeping: Ensured precise recording of loan book transactions and conducted regular reconciliations to maintain financial integrity.- Training and Mentorship: Provided guidance and training to junior staff members, contributing to their professional growth and skill development.- Efficiency Reporting: Produced monthly reports on individual efficiency, facilitating performance assessments and improvements.



BinaJaya ZSarcons Construction

• Kuching, Sarawak, Malaysia

• Director of Business Development

  • Aug 2023 - Present

  - Strategic Growth: Led the development and execution of growth strategies, resulting in substantial revenue increase and market diversification. - Client & Partner Relations: Cultivated strong client relationships and strategic partnerships, fueling repeat business and cost-effective project execution. - Innovation Leader: Pioneered tech integration and sustainable practices, enhancing efficiency and attracting eco-conscious clients. - Market Insights: Utilized market analysis to stay ahead of trends, informing data-driven decisions and industry leadership. - Team Builder: Built and mentored a dynamic business development team to contribute to our success. - Future-Focused: Committed to continued growth, market exploration, and innovation in construction. Show less



ADK Construction

• Kuching, Sarawak, Malaysia

• Site Project Manager

  • Jan 2015 - Jul 2019

  - Managing sites supervisors on safety regulations - Managing subcontractors ensuring works are alligned with project specifications and quality standards set by clients. - Managing sites supervisors on safety regulations - Managing subcontractors ensuring works are alligned with project specifications and quality standards set by clients.