Experience

Unnamra Aviation

• United Arab Emirates
• Airlines and Aviation
• 1 - 100 Employee

• VIP Charter Account Manager

  • Aug 2023 - Present



Fly Charters

• United Arab Emirates
• Airlines and Aviation
• 1 - 100 Employee

• Executive Account Manager

  • Dec 2022 - Jul 2023



MakanE

• Jordan
• IT Services and IT Consulting
• 300 - 400 Employee

• Customer Service Sales Specialist

  • Jun 2022 - Sep 2022



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2017 - Apr 2022

  •Handling Customer complaint cases and resolving the case in the fastest a d most professional way • Assisting first class, business class and VIP passengers • Keeping senior managers informed about sales activities, current inventory, and other metrics via timely reports. • Maintaining working knowledge of products, accounts, representatives, tools, and systems. • Leading, monitoring and overseeing a team of representatives to accomplish organizational goals and contribute effectively. • Maintaining working knowledge of products, accounts, representatives, tools, and systems. • Cross-sold and upsell products to customers based on a solid understanding of current and forecasted needs. Show less



Speed Lane

• Dubai, United Arab Emirates

• Senior Sales Executive

  • Aug 2016 - Aug 2017

  • Setting up meetings with potential clients • Conducting market research to identify selling opportunities and business growth • Developing new partnerships with potential companies to expand into new markets and gain new customers. • Exceeded goals through effective task prioritization and a great work ethic. • Clarified customer issues and the determining root cause of problems to resolve product or service complaints. • Setting up meetings with potential clients • Conducting market research to identify selling opportunities and business growth • Developing new partnerships with potential companies to expand into new markets and gain new customers. • Exceeded goals through effective task prioritization and a great work ethic. • Clarified customer issues and the determining root cause of problems to resolve product or service complaints.



Excellence Limosine

• United States
• Truck Transportation
• 1 - 100 Employee

• Marketing Executive

  • Jan 2015 - Jan 2016

  -Designing, managing, and evaluating marketing campaigns -Directing social media engagement strategy -Managing budgets for marketing campaigns -Collaborating with advertising and creative departments -Reviewing advertising material for print and digital media -Preparing advertising contracts -Performing market research to find new opportunities -Managing marketing department employees -Analyzing market trends and conducting competitor research -Designing, managing, and evaluating marketing campaigns -Directing social media engagement strategy -Managing budgets for marketing campaigns -Collaborating with advertising and creative departments -Reviewing advertising material for print and digital media -Preparing advertising contracts -Performing market research to find new opportunities -Managing marketing department employees -Analyzing market trends and conducting competitor research



Dubai Department of Economy and Tourism

• United Arab Emirates
• Government Administration
• 700 & Above Employee

• Merchandise Supervisor

  • Jul 2015 - Aug 2015

  • Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines. • Inspected merchandise for quality and arranged proper display location on the floor. • Removed damaged, out-of-code, not-in-set, and discontinued items from displays. • Reorganized displays to match updated planograms. • Utilized both upselling and down-selling strategies to maximize profits. • Upheld company merchandise standards with all displays and promotions. • Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines. • Inspected merchandise for quality and arranged proper display location on the floor. • Removed damaged, out-of-code, not-in-set, and discontinued items from displays. • Reorganized displays to match updated planograms. • Utilized both upselling and down-selling strategies to maximize profits. • Upheld company merchandise standards with all displays and promotions.