Zaid Al Qaryouti
Head of Support and Training at Edunation LTD- Claim this Profile
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Bio
Credentials
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CCNA
PSUT Alumni Club -
CCNAS
PSUT Alumni Club -
MCSE
New Horizons Computer Learning Centers
Experience
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Edunation LTD
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Jordan
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Education Management
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1 - 100 Employee
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Head of Support and Training
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Jan 2015 - Present
Customer Success and Retention Manager: The customer success and retention manager works with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing, and product teams. Essential customer success KPIs to track -Onboard / Hire and train a customer success team. -Onboard new customers. -Retention and Follow up on renewals. -Encouragement and help upsell and cross-sells. -Customer health score. -Customer satisfaction score (CSAT). -Customer churn rate. -Customer lifetime value (LTV). -Net Promoter Score (NPS). -Expansion revenue. -First Response Time (FRT). The Main 6 Responsibilities : 1. Advocate for the company. 2. Onboard new customers. 3. Follow up on renewals. 4. Encourage upsells and cross-sells. 5. Build relationships between customers and the support team. 6. Be the voice of the customer. Show less
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Amman Gets
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Amman
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Network Administrator
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Jan 2012 - Dec 2014
Computers and Networks solutions ● Installation of networks. ● Network management and control. ● Maintenance of networks. ● Maintenance of computers. Computers and Networks solutions ● Installation of networks. ● Network management and control. ● Maintenance of networks. ● Maintenance of computers.
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Education
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2007 - 2011
University of Science and Technology, Yemen
Bachelor of Engineering (B.Eng.), Computer Systems Networking and Telecommunications
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