Experience

Jazeera Airways

• Kuwait
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Aug 2023 - Present



Leo Design

• Kuwait

• Executive Secretary

  • Jun 2022 - Jun 2023

  Manage the executive office and provide administrative support to the executive team Schedule appointments, meetings, and travel arrangements for executives Handle incoming and outgoing correspondence, including emails, phone calls, and mail Maintain accurate records and databases, and prepare reports as needed Coordinate and prioritize multiple tasks and projects simultaneously Provide support to other members of the administrative team as needed Manage the executive office and provide administrative support to the executive team Schedule appointments, meetings, and travel arrangements for executives Handle incoming and outgoing correspondence, including emails, phone calls, and mail Maintain accurate records and databases, and prepare reports as needed Coordinate and prioritize multiple tasks and projects simultaneously Provide support to other members of the administrative team as needed



Vodafone Egypt

• Egypt

• Customer Service Team Lead

  • Jan 2021 - May 2022

  preparing daily and monthly reports to the management and handling daily issue with the Manage and motivate the team to achieve objectives and meet performance targets. Ensure that work produced by the team meets or exceeds quality standards. Provide excellent customer service and handle customer inquiries and complaints preparing daily and monthly reports to the management and handling daily issue with the Manage and motivate the team to achieve objectives and meet performance targets. Ensure that work produced by the team meets or exceeds quality standards. Provide excellent customer service and handle customer inquiries and complaints



sun rise hotel

• Egypt

• Customer Service Representative

  • Mar 2018 - Dec 2020

  Ensure guest satisfaction by greeting, answering questions, and addressing concerns. Manage guest reservations and room availability. Communicate with guests in a clear and professional manner Promote additional hotel services and amenities to guests Provide guests with the newest offers and promotions from the company Ensure guest satisfaction by greeting, answering questions, and addressing concerns. Manage guest reservations and room availability. Communicate with guests in a clear and professional manner Promote additional hotel services and amenities to guests Provide guests with the newest offers and promotions from the company



Misr Bank - Europe GmbH

• Germany
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2015 - Feb 2018

  Provide suitable loans and credit to customers. Assist customers with inquiries and concerns about bank services and products. Process customer requests for credit and financial services. Meet sales targets and contribute to the overall growth of the bank. Provide excellent customer service and maintain positive customer relationships. Provide suitable loans and credit to customers. Assist customers with inquiries and concerns about bank services and products. Process customer requests for credit and financial services. Meet sales targets and contribute to the overall growth of the bank. Provide excellent customer service and maintain positive customer relationships.