Experience

Advanced Cell Diagnostics

• United States
• Biotechnology Research
• 100 - 200 Employee

• Biopharma Product Specialist

  • Mar 2023 - Present



Opentrons Labworks Inc.

• United States
• Biotechnology Research
• 100 - 200 Employee

• Customer Success Manager

  • Mar 2021 - Mar 2023

  • Assist new customers ensuring they have the training and resources needed to be successful with product implementation • Develop strong customer relationships by providing routine follow-up to ensure satisfaction and educate on new products/protocols • Provide Voice of Customer feedback to product development teams for product enhancements and new product development • Record detailed information on customer experience and feedback in Salesforce database • Assist new customers ensuring they have the training and resources needed to be successful with product implementation • Develop strong customer relationships by providing routine follow-up to ensure satisfaction and educate on new products/protocols • Provide Voice of Customer feedback to product development teams for product enhancements and new product development • Record detailed information on customer experience and feedback in Salesforce database



Eppendorf Group

• Germany
• Biotechnology Research
• 700 & Above Employee

• Product Specialist – Liquid Handling & Consumables

  • Jul 2019 - Mar 2021

  Act as in-house technical, product specific expert for specified customer enquiries and distribute enquiries to Service, Sales and Application, as necessaryAnswer detailed, technical customer questions related to product configuration and initiate customer service when issue requires elevationTriage between Service, Sales and Application supportProvide support for sales representatives on detailed product-related queriesManage product-related complaintsInvestigate systematic product specific (and/or assigned) issues (e.g., epMotion software issues, Pipette sticky piston issue) and work with Service Team to get in-depth data from the end userCommunicate product related issues to the regional Head of Service and Product Life Cycle Manager within Business UnitExecute corrective action for non-critical issues together with the Service Team, (including getting relevant information from EAG, checking inventory levels and revision version, creating catalog numbers, discussing stocking needs etc.)Coordinate and execute product recalls, including coordinating with lawyers (in coordination with Area Head / Zone Director), providing information for BOD meetings and quarterly reports, executing the product recall with end-customers, dealers and local authorities in conjunction with marketing and sales. Show less

• Technical Product Representative

  • Oct 2016 - Jul 2019

  • Aided internal and external sales forces with technical and product information, troubleshooting and service issues.• Served as point-person for processing and communicating with customers regarding marketing promotion redemptions.• Collected, organized, and analyzed data concerning product failures for monthly and annual reporting and reimbursement.• Understand the work and nature of the firm’s global clientele, to better align them with a biotech product/solution that addresses their needs• Manage a portion of the firm’s biotech and academic client relationships, order fulfillment, and diagnoses or resolution of any technical product or experience related issues Show less

• Customer Support Representative

  • Jul 2015 - Oct 2016

  Ensure order entry fulfillment by phone, fax as well as electronic means (EDI, PDF, eProcurement, etc.)Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.Liaise with sales reps and end-users in relation to order resolution.Setup service and service tickets as necessaryPerform service billings for field, customers and pipette centers including credits/rebills.Manage order entry inboxes including processing marketing redemptions. Show less

• Field Service Specialist

  • Sep 2014 - Jul 2015

  • Assembles, cleans, calibrates and repairs liquid handling instrumentation through the attachment and/or installation of mechanical/electronic parts.• Tests instruments to ensure conformance to factory specifications. Determines necessity for replacement, adjustment or repair.• Records calibration test measurements in computer database. Prints instrument performance test certificates.• Promotes the sale of the company’s service products and company’s liquid handling promotion program.• Travels to customer locations to perform calibration services, UPT’s and sweeps • Maintains required ISO Compliance (including all necessary training certificates) as directed. Show less



Hamilton Trace Exceptional Senior Living

• Fishers, IN

• Dietary Aide

  • Dec 2012 - May 2013



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate (Part Time)

  • Jan 2012 - Oct 2012

  • Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs • Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, and the purchase • Responsible for achieving personal sales goals and Star Reward goals • Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs • Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, and the purchase • Responsible for achieving personal sales goals and Star Reward goals