Experience

SRG

• Saudi Arabia
• Business Consulting and Services
• 700 & Above Employee

• IT Support

  • Jan 2017 - Present

  IT Support at SRACO team in GCC Interconnection Authority (January 2017 - Present). Roles and Responsibility: • Providing technical support IT & SAP users. • Investigating, diagnosing and resolving some of IT & SAP technical issues. • Setting new laptops and new user accounts. • Desktop, Laptop & Printer Support and maintenance. • Working on Active Directory. • Working on FTP Server • SharePoint End User Interface. IT Support at SRACO team in GCC Interconnection Authority (January 2017 - Present). Roles and Responsibility: • Providing technical support IT & SAP users. • Investigating, diagnosing and resolving some of IT & SAP technical issues. • Setting new laptops and new user accounts. • Desktop, Laptop & Printer Support and maintenance. • Working on Active Directory. • Working on FTP Server • SharePoint End User Interface.



Saudi Business Machines - SBM

• Saudi Arabia
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Agent

  • Jun 2014 - Oct 2016

  IT & SAP Helpdesk at SBM team in GCC Interconnection Authority (June 2014 – October 2016). Roles and Responsibility: • Handling incoming incidents for IT & SAP via the phone / e-mail. • Take ownership of a support call, and seeing it through to closure. • Escalating support calls and issues where necessary to senior managers & team leaders. • Ensuring that all support call details are captured and entered in the logging software & updating support documentation. • Answering & responding to all support calls & requests within agreed time scales. • Create System Status Reports to IT Management & IT Team. • Modifying SAP smartforms, ABAP Classes, programs based on user requirement Show less



ITS

• Qatif

• Project Lead and ABAP Developer

  • Dec 2013 - May 2014

  Project Lead and ABAP Developer at Information Technology and Business Solution to implement “Intelligent Trade System Project” (Dec 2013 to May 2014). Roles and Responsibility: • Manage team: 6 developers. • Create project plan and monitor progress. • Create Data dictionary objects. • Develop ALV Report, Smart Forms, Module pool programing. Project Lead and ABAP Developer at Information Technology and Business Solution to implement “Intelligent Trade System Project” (Dec 2013 to May 2014). Roles and Responsibility: • Manage team: 6 developers. • Create project plan and monitor progress. • Create Data dictionary objects. • Develop ALV Report, Smart Forms, Module pool programing.



Kasco

• Qatif

• Instructor

  • Sep 2013 - Dec 2013

  Provide basic IT and Microsoft Office courses for the students. Provide basic IT and Microsoft Office courses for the students.