Experience

ECOS-M

• Armenia
• Financial Services
• 1 - 100 Employee

• Customer Service Sales Support

  • Apr 2022 - Present

  - Responding to customer service issues in a timely manner- Developing customer satisfaction goals and coordinating withthe team to meet them on a steady basis.- Communication via live chat, email and Carrot Platform- Taking ownership of customers issues and followingproblems through to resolution- Follow up on hot lead via WhatsApp, Telegram and Email- Helping customers make purchase and Investment- CRM Management - Responding to customer service issues in a timely manner- Developing customer satisfaction goals and coordinating withthe team to meet them on a steady basis.- Communication via live chat, email and Carrot Platform- Taking ownership of customers issues and followingproblems through to resolution- Follow up on hot lead via WhatsApp, Telegram and Email- Helping customers make purchase and Investment- CRM Management



Digital Designs

• United States
• Marketing Services
• 1 - 100 Employee

• Business Analytics intern

  • Jan 2022 - Jun 2022

  -Analyzed business goals, objectives, and needs-Helped plan and design business processes and make recommendations for improvement-Performed research and analysis in support of operations-Assisted in resolving business issues using systems and data-Estimated costs and benefits of multiple actions and/or solutions and provide recommendations -Analyzed business goals, objectives, and needs-Helped plan and design business processes and make recommendations for improvement-Performed research and analysis in support of operations-Assisted in resolving business issues using systems and data-Estimated costs and benefits of multiple actions and/or solutions and provide recommendations



IndiaMART InterMESH Limited

• India
• Technology, Information and Internet
• 700 & Above Employee

• Business Development Assistant

  • Jun 2018 - Nov 2020

  Conducted marketing research for new products and markets.Develop and maintain client relationships.Negotiated contracts with vendors.Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of service.Consistently monitored cost, margin, and pricing to remain competitive.Analyzed critical industry market intelligence in relation to market trends and future product developmentWorked closely with members of the Inside Sales Team to generate qualified leads.Negotiate contract terms with clients and communicate with stakeholders.Monitor project teams to ensure contracts are executed as agreed.Ensured all Business Development activities were updated within internal tracking tools.Developed strong referral affiliate relationships with lenders, brokers, and banks.Gather useful information from customer and competitor data.Prepared and presented project financial evaluations to the board.Prepared PowerPoint presentations, handouts, and workbooks for participants.



Checchi and Company Consulting, Inc.

• United States
• International Trade and Development
• 1 - 100 Employee

• Logistic Analyst

  • Apr 2011 - Jul 2012

  Receiving and checking deliveries to ensure that the correct amount and type of stock isdelivered.Heeded notes about appropriate procedures for handling stock, particularly when fragilePrepared our clients' orders by gathering and loading stock.Ensured that the facility remains clean, sanitary, and well-organized.Offered assistance to other staff in the departmentAssist transportation department in managing and coordinating shipments.Resolved customer issues relating to transportation of their goods and products