zahid mehmood

IT Technical support at QATARI DIAR SAUDI BINLADIN GROUP
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Contact Information
us****@****om
(386) 825-5501
Location
Qatar, QA
Languages
  • English Full professional proficiency
Skills

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Credentials

  • MCPS: Microsoft Certified Professional
    Microsoft
    Oct, 2016
    - Oct, 2024
  • Microsoft Certified System Engineer
    Microsoft
    Dec, 2009
    - Oct, 2024
  • MCTS: Microsoft Internet Security and Acceleration (ISA) Server 2006, Configuration
    Microsoft
    Oct, 2009
    - Oct, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Sep, 2009
    - Oct, 2024
  • Microsoft Certified System Administrator
    Microsoft
    Sep, 2009
    - Oct, 2024

Experience

  • QD-SBG Construction
    • Qatar
    • Construction
    • 500 - 600 Employee
    • IT Technical support
      • Mar 2016 - Present

      Responsible for the smooth running of computer systems and network,but may include: 1• Installing and configuring computer hardware operating systems and applications; 2• Monitoring and maintaining computer systems and networks. 3• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. 4• Troubleshooting system and network problems and diagnosing and solving hardware or software faults. 5• Replacing parts as required. 6• Providing support, including procedural documentation and relevant reports. 7• Following diagrams and written instructions to repair a fault or set up a system. 8• Supporting the roll-out of new applications. 9• Setting up new users accounts and profiles and dealing with password issues. 10• Responding within agreed time limits to call-outs. 11• Working continuously on a task until completion (or referral to third parties, if appropriate). 12• Prioritizing and managing many open cases at one time. 13• Rapidly establishing a good working relationship with staff and other professionals, such as software developers. 14• Testing and evaluating new technology. Show less

  • Rehman Medical Institute (RMI)
    • Pakistan
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Support Engineer
      • Feb 2012 - Aug 2014

      1. Responsible for installation and configuration of desktop / Laptop systems for new and existing users with hospital local applications. 2. Deploy system to user, domain joining, and Outlook configuration with signature. Internet proxy setting, user’s data backup, printer and other peripheral driver’s installation related to user requirements. 3. Install and monitors antivirus programs and keeps them up to date at all times. 4. To provide first line helpdesk support to End-Users. 5. To maintain a high degree of IT technical services for all support queries and adhere to all services management principles. 6. Configuration, maintenance and troubleshooting of Outlook express 2003/2007/2010 and 2013 7. Provide desktop/laptop, networking, software and hardware technical Support for all end user environment. 8. Respond to enquiries from clients and help them resolve hardware or software problems. 9. Maintain a log of any software or hardware problems detected in the manage engine software. 10. To allocate more complex calls to the relevant IT section (i.e., ERP, Network and systems) 11. Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support 12. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. 13. Network problem identification and Troubleshooting of RMI LAN containing 800 computers. 14. Keep Track of the entire IT inventory 15. Other duties as assigned by senior’s 16.Availability assurance in case of emergency 24/7. Show less

  • Yuksel Holding A.S.
    • Türkiye
    • Civil Engineering
    • 300 - 400 Employee
    • IT Supervisor
      • Jan 2011 - Dec 2011

      1. Operating system Installation and troubleshooting (Desktop and Laptops) 2. All software’s, printers and other peripheral installation and troubleshooting 3. MS office 2003/2007 4. Local Area Network Connectivity. 5. First level hardware diagnosis. 6. PCs and laptops relocation and minor changes. 7. Peripheral device connectivity or device driver. 1. Operating system Installation and troubleshooting (Desktop and Laptops) 2. All software’s, printers and other peripheral installation and troubleshooting 3. MS office 2003/2007 4. Local Area Network Connectivity. 5. First level hardware diagnosis. 6. PCs and laptops relocation and minor changes. 7. Peripheral device connectivity or device driver.

  • DWP Group
    • Pakistan
    • Consumer Electronics
    • 500 - 600 Employee
    • Independent System Engineer
      • May 2010 - Jun 2010

      1. Configuration of Care software in all KPK Ufone franchises 2. Troubleshooting and refreshing operating systems if required. 3. Installing required software’s for Care configuration. 4. Preparing each franchise report and handing over to Ufone Head office and DWP Technologies after the completion of Project 1. Configuration of Care software in all KPK Ufone franchises 2. Troubleshooting and refreshing operating systems if required. 3. Installing required software’s for Care configuration. 4. Preparing each franchise report and handing over to Ufone Head office and DWP Technologies after the completion of Project

  • The City School Official
    • Pakistan
    • Education Management
    • 700 & Above Employee
    • System Administrator
      • Jan 2008 - Feb 2010

      1. Installation, configuration and maintenance of windows server 2003 local area network i.e. AD, DNS, DHCP, FTP and Exchange server 2003. 2. Installation, configuration and maintenance of network resources and devices. 3. Network cabling and connectivity. 4. Ups installation and troubleshooting. 5. Maintained student record and data. 6. Managing extra curriculum activities. 1. Installation, configuration and maintenance of windows server 2003 local area network i.e. AD, DNS, DHCP, FTP and Exchange server 2003. 2. Installation, configuration and maintenance of network resources and devices. 3. Network cabling and connectivity. 4. Ups installation and troubleshooting. 5. Maintained student record and data. 6. Managing extra curriculum activities.

Education

  • IBMS/CS NWFP AGRICULTURAL UNIVERSITY PESHAWAR PAKISTAN
    BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY HON'S, COMPUTER AND NETWORKS
    2003 - 2008
  • IBMS/CS Agricultural University Peshawar KPK Pakistan
    Bachelor's degree, Computer Systems and Networking
    2003 - 2007

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