Head of Traning - Cabin Crew

• Mar 2023 - Present

Cabin Crew Training Supervisor and Senior Examiner

• Jan 2019 - Mar 2023

Cabin Crew Instructor

• Sep 2006 - Mar 2023

Cabin Crew Instructor – First aid, SEP, SEC and Customer ServiceGCAA Designated Cabin Crew Examiner

Senior Cabin Crew / Performance Checker

• Oct 2004 - Mar 2023

Base Cabin Crew Manager – Flyyeti.com

• Dec 2007 - Jul 2008

Nominated by Air Arabia to set up and follow up the Cabin Crew Dep. • Short list applicants for Cabin Crew, interview and appoint them according to the airline standards. • Assist with cabin crew training team for cabin crew training on B737-800.• Keep daily attendance and flying hours record for cabin crew.• Looked after crew welfare, sick, attendance, accommodation, etc• Assist on HR procedures.• Attended meeting with crew for any issues.• Leased with catering on daily bases and over come any catering issues i.e. shortage in catering or cash, etc.• Select food menu for passengers and crew.• Prepared and issued memos to crew.• Leased with other departments and hold a meeting as and when required.• Maintained sufficient manpower and advised on recruitment when ever required.• Made sure all regulatory training is maintained as per GCAA requirement and send crew to the base for mandatory training.

Senior Customer Service Executive

• Nov 1999 - Sep 2003

• Provide high standard of customer service. • Operate till point with accuracy and efficiency. • Taking appropriate action to order and control stock using detail commercial knowledge of sales floor . • Merchandising products using the provided guideline from UK. • Active participant in planning seasonal layouts and commercial re-merchandising requirements. • Support the commercial manager in day to day operation of sales. • Coordinating with visual team to set up the displays in the department. • Preparing and organizing sales reports and inventories. • Taking over the departments operation along with the supervisor in his/her presence or absence. • Handle customer queries and complaints effectively and making appropriate referral.