Experience

The Bank of Khyber
• Pakistan
• Banking
• 700 & Above Employee
• Operations Manager

  • May 2021 - Present

Bank Alfalah Limited
• Pakistan
• Banking
• 700 & Above Employee
• Operations Manager

  • May 2019 - Apr 2020


United Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Operations Manager

  • Sep 2013 - May 2019

   Supervise the day to day operational functions of the branch  Hiring, training, and retention of staff  Expense control  Maintain high customer service standards  Resolve customer service issues  Review daily reports  Ensure staff is following bank policies and procedures  Engage in written counselings  Prepare Performance reviews  Meet deposit growth goals  Achieve satisfactory audit ratings  Identify and mitigate operational risk  Perform other duties as assigned Show less

• Interne

  • Jul 2011 - Oct 2011

  As an intern my duties were varied and diverse. Some of my duties were as follows: • Accurate and efficient processing and recording of routine transactions for bank customers • Balancing of currency, cash and cheques during my shift • Initiate and open new accounts • Cash cheques, accepts deposits and withdrawals • Attempt to resolve issues and problems with customer’s account • Offer explanations and advice about bank services to the customers • Give assistance to other workers and supervisors if needed Show less