Experience

Paydee.Co

• Malaysia
• Financial Services
• 1 - 100 Employee

• Merchant Risk & Operations (Onboarding)

  • Sep 2022 - Present

  Merchant Processing • Check on documentations to complied with internal policy & BNM Matter. • Conducting through background checks as part of the Know Your Customer (KYC) process for both the merchant and individuals involved. This includes utilizing tools such as VMSS, VISA RSO, MASTERCARD MATCH and EXPERIAN to check for sanctions, politically exposed persons (PEPs), and negative hits. • Collaborating closely with internal teams, such as risk management, compliance, legal, and customer support, to ensure smooth operations and address any challenges related to merchant onboarding. • Screening merchants to identify if their directors are from high-risk countries or listed on fraud blacklists. • Conducting risk profiling of merchants to determine their risk levels and ensure compliance with our risk management protocols. • To prepare and issue Welcome Letter on approval merchant. • To meet the SLA of merchant processing. • Prepare IBG Listing to internal Finance Department on approved merchants. • Involve in project and special tasks that will be assigned from time to time which is Issuing project at Paydee Sdn Bhd. • Involve and attend training end-to-end project including participation in UAT (CARDZONE) with the end goal of delivering programs/initiatives to support the issuing and acquiring project before start productions. • Execute testing procedures on new implemented software on hardware or system (CARDZONE) to ensure a successful deployment of product specification for internal use and merchant before launching. Terminal Activation (After deployment). • Ensure to received documentations complied with internal policy & IPS matter. • Check on details programmed. • To activate merchant DTL in system – new merchant/new additional terminal setup. Show less



Mail Boxes ETC. Antares Box

• Freight and Package Transportation
• 1 - 100 Employee

• Customer Service Department

  • Mar 2021 - Sep 2021

  • Learn and execute of logistics warehouse activities i.e. Receiving, Goods Storage, Goods Issuance, Shipping and inventory. • Ensure the safe receipt, storage, retrieval and timely dispatch of goods. • To support on smooth store operations incoming and outgoing system through computerized administration and retrieval systems • Maintain complete detailed warehouse materials identification. • Learn and produce daily, weekly and monthly reports and statistics on the level of parts/raw materials in the organization. • Ensure health, safety, cleanliness and security of the store/receiving and distribution goods area at all times. • Maintaining a professional relationship with retailer, vendors, suppliers, agencies, and internal marketing and category team. • Assist in marketing and promotion campaigns together with suppliers and Client agency. Show less



Leapfrog Distribution Sdn Bhd

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Marketing Team

  • 2020 - 2021

  • Developing and implementing marketing strategies to promote audio systems for PC, personal audio, portable audio, audio accessories, PC peripherals as well as professional gaming gears. Identifying target audiences, creating marketing campaigns, and determining the best channels to reach potential customers. • Developing and maintaining a strong brand identity for the IT product store. Creating brand guidelines, designing marketing materials, and ensuring consistent brand messaging across various platforms. • Planning and executing advertising campaigns and promotional activities to increase brand awareness and attract customers. Involve traditional advertising channels, such as print and radio, as well as digital marketing methods like social media, email marketing, and influencer partnerships. • Conduct market research to stay updated on industry trends, customer preferences, and competitors' activities. Identify new opportunities, make informed decisions, and tailor marketing strategies to meet customer demands. • Developing strategies to engage with customers and build brand loyalty. Involve organizing customer events, loyalty programs, and implementing customer feedback systems to gather insights and improve the overall customer experience. • Managing the online presence of the IT product store, including the website, social media accounts, and online marketplaces. Creating and curating content, engaging with customers online, and monitoring online reviews and discussions related to the store and its products. • Reply chat from customer in Shopee and Lazada platform. • Quality control item before deliver to customer. • Handle an event at KLCC for E-sports tournamnent. Show less



SCORE Sports Management (Mantra Experiential)

• Malaysia
• Events Services
• 1 - 100 Employee

• Event Staff

  • Aug 2020 - Aug 2020

  • Preparing outdoor venues. • Leader the event group and give every person task resposibilities • Preparing outdoor venues. • Leader the event group and give every person task resposibilities



Viper Challenge

• Events Services
• 1 - 100 Employee

• Event Organizer

  • Jun 2019 - Jun 2019

  Event Leader • Handle volunteer person and briefing about the event. • Obstacle installation before the event start. • To monitor and work closely with workshop assistant. • Work closely with logistic, procurement and finance. • To monitor movement of products and equipment, making sure they are in good condition and well storage. • Arranging manpower and supervise the movement of crews in all regions • Supervises training programs for all crews, engineers and new employees in my units. Ensures following of relevant fire & safety. To make sure all competencies meet our clients’ requirements before mobilization. • Purchase requester in SAP system for service and operation division • Collects data necessary to compile long and short-term activity plans. • Produces plans using specialist planning software/systems. • Identifies/highlights planning clashes or interfaces and works with the team to resolve issues. • Ensures plans are updated/issued on a regular basis. • Analyses and summarizes activities and produces reports on progress. • Attends planning, engineering and operations meetings. • Reviews outstanding jobs/work scopes. • Liaises with engineering/operations personnel to ensure availability of materials and vendors to meet plan dates. • Review and understand all relevant documents and conditions pertaining to the project. • Preparing outdoor venues. Show less



Boat Noodle

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • 2016 - 2017

  • Greet customers as they enter. • Give customers drink menus and answer their questions regarding ingredients. • Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios). • Prepare beverages following recipes. • Receive and process payments (cash and credit cards). • Keep the bar area clean. • Maintain stock of clean mugs and plates. • Check if brewing equipment operates properly and report any maintenance needs. • Comply with health and safety regulations. • Communicate customer feedback to managers and recommend new menu items. Show less