Experience

IDEAL INTERIORS

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • Sep 2018 - Present



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• Call Center Executive

  • Aug 2008 - Jul 2018

  • Provides daily direction and communication to employees so that customer service calls are answered • in a timely, efficient and knowledgeable manner. • Ensuring customer needs are recognized, and complaints are resolved positively. • Provides statistical and performance feedback and coaching on a regular basis to each team member. • Assist the manager with daily operation of the call center which includes the development, • Implementation of staffing, Training & Telemarketing solutions. • Uses appropriate judgment in upward communication regarding department or employee concerns. • Addresses disciplinary and/or performance problems according to company policy. Show less



DUNKIN DOUGHNUTS

• United States
• 1 - 100 Employee

• Area Manager

  • Mar 1999 - Jul 2008

  • Responsible for driving and delivering sales performance of all stores by managing sales objectives and operational costs in line with agreed business plans. • Responsible for preparation and implementation of detailed operating budget for all stores, with special attention to cost controls. • Monitor and contribute to the quality process and set targets for quality / continuous service • improvement to customers. • Developing and implementing strategies to drive store sales, maintaining and improving • customer service, and increasing profitability. • Demonstrating and reinforcing the behaviors that make every shopping experience "Easy" for customers. • Monitor stores, financial performance, and focus action on required improvement to meet/exceed • business plan. • Approve and monitor the visual merchandising on all Dunkin Donuts Shops to match the company standard. • Minimize loss and risk to the business by ensuring appropriate inventory controls are developed and executed • Guide the store manager to oversee the development and cross training of the sales team. • Identifying and addressing employee problems, and resolving them in a positive manner whenever possible. • Oversee daily operations of all stores, including managing the Profit & Loss, Production, Inventory and Scheduling • Management of staff including Hiring, Coaching and Evaluation of Shop Managers. Show less