Experience

Toyota Eastern Motors

• Pakistan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• • Dec 2010 - Present

  • Senior sales manager in charge of all sales activities, departments and personnel involved in sales and marketing for the company.• Provide leadership for the day-to-day operations of the sales department, whilst maintaining focus on the company’s strategic goals. • Member of the company’s senior executive staff.• Reports to the chief executive officer/president.• Analyze sales statistics to determine business growth potential.• Establish performance goals for all sales department employees, and monitors performance on a continual basis.• Oversee all recruitment and training of personnel involved in sales and marketing.• Participate with the senior staff in the development of strategic & marketing plan.• Monitor and supervise departments to achieve the objectives established in the company’s strategic plan. • Coordinate sales operations with all other departments/divisions.• Develop, maintain and improve business relationships with all customers.• Seek out and target new customers and new sales opportunities, initiates action plan to approach and secure new business for the company. Show less

• • Jan 2007 - Dec 2010

   Develop and implement customer relation action plan. Establish customer relation department operating standards. Resolve customer complaints, coordinate with dealership departments and Indus Motor Company to ensure timely complaint resolution. Monitor and control customer satisfaction surveys. Contribute in customer events, customer relation and CSR activities. Recruit, train and motivate customer relation staff with coordination of HR department. Implement voice of customer (VOC) Draw up budget and institute expense controls for customer relation department. Identify customer needs and potential business through visits, promotion activities and customer feedback / suggestions. Monitor dealership facilities and improve weak areas of dealership from customer’s point of view. Establish customer relation department operating standards.Authorities: Authorized to evaluate the performance of all staff for confirmation and appraisals with HR. Authorized to utilize customer relation budget. Authorized to coordinate with HR department in assuring that disciplinary actions are implemented. Authorized to incur goodwill expenditure as per budget. Show less