Zack Duncan

Line Service Technician at RIDER JET CENTER
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Contact Information
us****@****om
(386) 825-5501
Location
Cupertino, California, United States, US
Skills

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Bio

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Credentials

  • Apple Certified Macintosh Technician
    Prometric
    Aug, 2010
    - Oct, 2024

Experience

  • RIDER JET CENTER
    • United States
    • Airlines and Aviation
    • 1 - 100 Employee
    • Line Service Technician
      • May 2023 - Present
  • Apple
    • Indonesia
    • Software Development
    • 1 - 100 Employee
    • Senior Engineer and Project Manager
      • Jan 2014 - Jan 2023

      Quality Engineering and Project Management

    • Genius
      • Aug 2010 - Jan 2014

      As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. Show less

    • Specialist/Family Room Specialist
      • Aug 2009 - Jul 2010

      Sales, basic technical support.

Education

  • Pittsburgh Institute of Aeronautics
    Airframe and Powerplant
    2022 - 2023

Community

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