Experience

EVISU Group Limited

• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Apr 2022 - Present

  Work in a team environment with other retail associates. Create and implement a marketing plan for the store. Supervise employees and identify training needs for staff members. Manage store inventory and ensure that all standards are met or exceeded. Analyze sales data and report to senior staff according to established guidelines. Work with other store managers to utilize resources and coordinate promotional activities. Follow all laws, rules, and procedures set forth by the establishment. Show less



JD Sports SEA

• Retail
• 100 - 200 Employee

• Store Manager

  • May 2018 - Apr 2020

  Responsible for store daily operations, high volume customer service, profit and loss management as well as setting, monitoring and driving sales goals.Recruited, interviewed, hired, developed, evaluated, coached and conseled employeesEnsured proper cash controls and loss prevention prodedures were in place and followedPromoted community engagement and marketingMaintained stores apprearance and merchandising with outgoing marketing campaign.

• Assistant Store Manager

  • Nov 2017 - Apr 2018

  Based in IOI City Mall, new concept store (King of trainers) Recruited, hired and trained 45 employees, developing them into productive team member with excellent product knowledge.Communicated and verified corporate marketing plans and execution of those plan as well as merchandiser and buyer.Supported for 4 month for new store opening at Sunway Carnival, Penang lead for recruitment, logistics, visual merchandising, marketing event , RO supplies, mall inspection and employee training and development. Promoted 1 Supervisor and 2 Senior Associates.Assisting Loss & Prevention Department on stock audit for total 6 store in KL Valley. Show less

• Floor Manger

  • Jan 2017 - Oct 2017

  Based in Pavilion KL ,The Flagship Store Oversee the the footwear and apparel department , managed a successful store environment and a staff of 100+ employee.Ensuring there always superior and senior staff on duty focusing team members on the customer and selling in all sales floor areas. Supported the store manager to increase monthly sales +15%.Maintained merchandised and visual presentation standards on daily basis.Successfully assisting HR department recruited and hired talented management and associated based on company needs for IOI City Mall new store opening. Show less



Neonshine Sdn Bhd

• Selangor, Malaysia

• Area Store Manager

  • May 2014 - Dec 2016

  Oversee 3 of the stores and work with superior to develop and implement plans with company objective. Responsible for leading the team to achieve sales targets and execute smooth store operations. Take role as decision maker in operational problem that may occurs. Uphold the exceptional standards to the team and customer. Develop long term relationship with clients through effective marketing by providing high standards of customer service and satisfaction. To manage merchandising, stock level controlling, warehouse movements and deliveries maximizing sales and profit.Guide and improve the shop efficiency and performance. Paperwork and human resources documentation submission. Show less



Victory Installation Service

• Johor Bahru, Johore, Malaysia

• Sales Service Engineer

  • Feb 2013 - Apr 2014

  Developing long-term relationships with clients through managing and interpreting their requirements. Persuading clients that a product or service best satisfies their needs in terms of quality & price. Gathering market and customer information. Acting as a contact between a company and its existing and potential markets. Listening to customer requirements and presenting appropriately to make a sale. Attending team meeting and sharing best practice with colleagues. Developing long-term relationships with clients through managing and interpreting their requirements. Persuading clients that a product or service best satisfies their needs in terms of quality & price. Gathering market and customer information. Acting as a contact between a company and its existing and potential markets. Listening to customer requirements and presenting appropriately to make a sale. Attending team meeting and sharing best practice with colleagues.



JS Air Conditioner & Engineering Works

• Klang, Selangor, Malaysia

• Sales & Service Engineer

  • Jun 2011 - Feb 2013

  Searching for new clients who might benefit from company products or services. Developing long-term relationships with clients through managing and interpreting their requirements. Persuading clients that a product or service best satisfies their needs in terms of quality & price. Calculating client quotations and administering client accounts. Preparing reports for head office Meeting regular sales targets. Supporting marketing activities by attending trade shows, conferences and other marketing events. Making technical presentations. Liaising with other members of the sales team and other technical experts providing training and producing support material for other members of the sales team. Show less



Leather Cargo Sdn Bhd & Group of Companies

• Selangor, Malaysia

• Branch Supervisor

  • Jun 2008 - Apr 2011

  Manage retail staff, including cashiers and people working on the floor. Work on store displays. Evaluate on-the-job performance. Identify current and future trends that appeal to consumers. Ensure merchandise is clean and ready to be displayed. Maintain inventory and ensure items are in stock. Keep up with fluctuating supply and demand. Ensure promotions are accurate and merchandised to the company’s standards. Utilize information technology to record sales figures, for data analysis and forward planning. Ensure standards for quality, customer service and health and safety are met. Monitor local competitor. Organize and distribute staff schedules. Help retail sales staff achieve sales targets. Manage different departments within the store. Handle customer questions, complaints, and issues. Show less



KL Retail Management

• Selangor, Malaysia

• Retail Assistant Operation Manager

  • Jun 2006 - Apr 2008

  Take the lead role in sales/merchandising. Responsibility for the all outlets (Klang Valley) retail operation. Arrangement on staff and manpower coverage. Controls and manages the level of in-store inventory, new products, visual merchandising and collateral materials. Ensure their timely availability for marketing activities. Ensure thorough and up to date knowledge of the retail industry, including competitors, retail partner performance and consumer trends. To build effective relationships with retail partners. To identify new store opening opportunities To identify opportunities through consumer insights to drive business performance Show less