Experience

The Hydeman Company

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Installer & Field Technician

  • Jan 2020 - Present

  Kansas City Metropolitan Area • Installed, setup, and trained on financial equipment such as cash recyclers, coin machines, and ATM’s. • Conducted onsite troubleshooting and repair of financial equipment, ensuring continued functionality. • Performed preventative maintenance to avoid potential future issues.



Freelance

• Freelancer

  • Jan 2009 - Present

  • Maintained computers and loaded their operating system, efficiently updating software and drivers. • Conducted hardware troubleshooting for various devices including computers, cell phones, tablets, and gaming consoles. • Configured cell phone/tablet upgrades and software, as well as repaired/replaced hardware components.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Support Chat Representative & ABC Pilot Representative

  • May 2015 - May 2019

  Rolling Meadows, IL • Leveraged technical expertise to resolve customer cell phone, tablet, service, or billing issues/concerns. • Utilized mobile developer sites for advanced technical support, ensuring optimal resolutions. • Collaborated with cross-functional departments for timely issue resolution.



The Grove Fellowship

• Audio/Visual Tech & Web Content Manager

  • Jun 2011 - May 2019

  Poplar Grove, IL • Web content manager for the church’s website. • Manage and operate the soundboard with the ability to adjust to rapid changes. • Work closely with production teams and musicians to ensure optimal quality is delivered for live events. Make adjustments as needed to obtain the highest sound and visual quality.



DLS Lighting Service

• United States
• Facilities Services
• 1 - 100 Employee

• Lighting Technician

  • Apr 2014 - May 2015

  Greater Chicago Area • Onsite technical support for time recording software. • Maintain, update, and optimize company tablets. • Managed tight deadline projects to ensure timely delivery to customers. • Retrofit: 2x4 fixtures, 2x2 fixtures, & 8ft strip fixtures • Convert: 4x2 fixtures, 2x2 fixtures, & 8ft. strip fixtures • Install high bays and low bays. (CM4, CM6, CM8, & CM10) • Work off of A-frame ladders, scissor lifts, and articulating lifts.



Silver Birch Ranch

• United States
• Religious Institutions
• 1 - 100 Employee

• Media Specialist

  • Aug 2012 - Nov 2013

  White Lake, WI • Web content manager for company’s website. • Technical equipment trainer and support for external audio/visual experts. • Work closely with production teams and musicians to ensure optimal quality is delivered for live events. Make adjustments as needed to obtain the highest sound and visual quality. • Record, edit, and marketed videos using Adobe Premiere Pro CS6.



Dairy Queen

• United States
• Food and Beverage Services
• 700 & Above Employee

• Cook/Cashier/Ice Cream Artist

  • Aug 2007 - Aug 2011

  Cherry Valley, IL • Operate and maintain food/drink/ice cream equipment. • Maintain order integrity while keeping an accurate cash drawer. • Stocking, cleaning, food preparation, & customer service.