Zack Hartmann
Service Delivery Supervisor at PacketLogix, Inc.- Claim this Profile
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Bio
Credentials
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CompTIA A+
CompTIASep, 2020- Oct, 2024
Experience
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PacketLogix, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Supervisor
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Jan 2021 - Present
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Computer Service Technician
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Aug 2014 - Jan 2021
Graduated 900-hour CST/NI program at MTTI and achieved CompTIA A+ Certification. Installed / maintained Windows, Mac and Linux systems (and networks) for clients in RI Graduated 900-hour CST/NI program at MTTI and achieved CompTIA A+ Certification. Installed / maintained Windows, Mac and Linux systems (and networks) for clients in RI
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State of Rhode Island
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United States
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Government Administration
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700 & Above Employee
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A+ Certified Computer Service Technician
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Jun 2014 - Aug 2014
Provided direct assistance to co-workers. Helped maintain production workflows during migration to 1000s of new PCs being deployed throughout Capitol HillRemotely administered user support via telephone/ssh/http; performed troubleshooting of legacy applications and hardware, often involving privileged access to critical systems Provided direct assistance to co-workers. Helped maintain production workflows during migration to 1000s of new PCs being deployed throughout Capitol HillRemotely administered user support via telephone/ssh/http; performed troubleshooting of legacy applications and hardware, often involving privileged access to critical systems
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Education
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2017 - 2019
CareerDevs Computer Science University
Certificate, Full-Stack Software Development -
2013 - 2014
Motoring Technical Training Institute
CST/NI A+ (900 hour hands-on training program), Computer Technician / Network Installer
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