Business Analyst

• Apr 2022 - Present

Office Manager

• Oct 2021 - Apr 2022

Manage company-wide operations, project management, AR/AP, coordinate with third-party vendors, supervise administrative department, billing and invoicing, customer service, create and maintain policy/procedure documents, tax preparation, conduct departmental meetings, information technology administrator, optimize use of existing software tools Manage company-wide operations, project management, AR/AP, coordinate with third-party vendors, supervise administrative department, billing and invoicing, customer service, create and maintain policy/procedure documents, tax preparation, conduct departmental meetings, information technology administrator, optimize use of existing software tools

Strategic Account Manager

• Aug 2017 - Oct 2021

IT Project Manager - Plan, coordinate, and manage information technology and infrastructure projects, maintain policy and procedure documents, Information Security Steering Committee member and Administrator, Atlassian software administration, ensure legal and contractual compliance JR QA Engineer - Write and execute new/existing feature test plans, document results, align with development and business teams on expected functionality, identify and recommend user experience standards or future development Strategic Account Manager - Manage projects, produce and maintain incident reports, stakeholder updates, liaison and customer support for high-level and governmental clients, new feature design Show less

Team Manager

• Sep 2014 - Jun 2017

Team Manager - Supervise and train, employee reviews and disciplinary action, Special assignment casework in addition to duties of Caseworker and Team Coordinator Team Coordinator - Assign and monitor daily tasks of team members, approve team members’ work, ensure regular correspondence and progress on casework, special assignment casework in addition to duties of Caseworker Caseworker - Administrative tax resolution utilizing Internal Revenue Manual code, correspondence with clients and taxing authorities, financial analysis Show less

Security Operations Specialist

• Jan 2014 - Aug 2014

Supervise and train, security camera surveillance, campus patrol: academic, housing and satellite campus buildings utilizing state vehicles; Housing/Security liaison, student and guest services, composing Incident reports

Campus Security Officer

• Sep 2012 - Jan 2014

Security camera surveillance, campus patrol including locking/unlocking academic buildings, student and guest services, composing Incident reports, assisting Campus Police as needed

Congressional Intern

• Sep 2012 - Jan 2013

Constituent correspondence and services, drafting Constituent letters, hearing memos and Congressional Remarks, researching issues, various administrative duties Constituent correspondence and services, drafting Constituent letters, hearing memos and Congressional Remarks, researching issues, various administrative duties

Police Aid Supervisor

• May 2009 - May 2012

Responsible for managing and supervising Police Aides while assisting Police with Night-time security, hiring and training, writing schedules, communicating policy changes to subordinates , various administrative duties

Police Aide

• Aug 2009 - May 2010

Night-time security at front desk of university residence halls, locked/unlocked academic buildings, special events security